Hi all,
I guess this is an apache "problem" and not something to do with the ticketing
software I'm trying to install so maybe you can help me?
I'm having trouble getting my head round 'ScriptAlias' and 'Alias'
Here is what I have:
Linux fw01 2.6.17-gentoo-r8 #9 SMP i686 Intel(R) Pentium(R) 4 CPU 3.00GHz
GenuineIntel GNU/Linux
Server version: Apache/2.0.58
Server built: Feb 20 2007 09:18:40
I have printed the whole directory tree at the end of this email to make it
all "clear".
Can you help me solve this and point me to the propper documentation. I am
getting confused with the whole thing.
Many thanks
-Ed
[ATTEMPT #1]
<VirtualHost *:80>
ScriptAlias /otrs/ "/var/www/ticket.precognet.com/otrs-2.1.5/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/ticket.precognet.com/htdocs/"
ServerName ticket.precognet.com
DocumentRoot /var/www/ticket.precognet.com/htdocs
ErrorLog /var/log/apache2/ticket.precognet.com.error_log
CustomLog /var/log/apache2/ticket.precognet.com.access_log combined
<Directory "/var/www/ticket.precognet.com/otrs-2.1.5/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/var/www/ticket.precognet.com/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
</VirtualHost>
[What the logs have to say]
[Fri Feb 23 17:11:52 2007] [error] Can't locate
Kernel/System/Web/InterfaceAgent.pm in @INC (@INC
contains: /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /home/httpd/perl /etc/perl /usr/lib/perl5/vendor_perl/5.8.8/i686-linux /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/site_perl/5.8.8/i686-linux /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/5.8.8/i686-linux /usr/lib/perl5/5.8.8 /usr/local/lib/site_perl . /usr/lib/apache2)
at /var/www/ticket.precognet.com/otrs-2.1.5/bin/cgi-bin/index.pl line 41.
\nBEGIN failed--compilation aborted
at /var/www/ticket.precognet.com/otrs-2.1.5/bin/cgi-bin/index.pl line 41.\n
[ATTEMPT #2]
<VirtualHost *:80>
ScriptAlias /otrs/ "/var/www/ticket.precognet.com/otrs-2.1.5/bin/"
Alias /otrs-web/ "/var/www/ticket.precognet.com/htdocs/"
ServerName ticket.precognet.com
DocumentRoot /var/www/ticket.precognet.com/htdocs
ErrorLog /var/log/apache2/ticket.precognet.com.error_log
CustomLog /var/log/apache2/ticket.precognet.com.access_log combined
<Directory "/var/www/ticket.precognet.com/otrs-2.1.5/bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/var/www/ticket.precognet.com/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
</VirtualHost>
[What the logs have to say]
[Fri Feb 23 17:15:03 2007] [error]
slurp_filename('/var/www/ticket.precognet.com/otrs-2.1.5/bin/index.pl') /
opening: (2) No such file or directory
at /usr/lib/perl5/vendor_perl/5.8.8/i686-linux/ModPerl/RegistryCooker.pm line
540
[DIRECTORY STRUCTURE + index.pl & index.html]
.
./htdocs
./htdocs/index.html
./htdocs/images
./htdocs/images/Standard
./cgi-bin
./error
./icons
./otrs-2.1.5
./otrs-2.1.5/Kernel
./otrs-2.1.5/Kernel/Config
./otrs-2.1.5/Kernel/Config/Files
./otrs-2.1.5/Kernel/Language
./otrs-2.1.5/Kernel/Modules
./otrs-2.1.5/Kernel/Output
./otrs-2.1.5/Kernel/Output/ASCII
./otrs-2.1.5/Kernel/Output/HTML
./otrs-2.1.5/Kernel/Output/HTML/Lite
./otrs-2.1.5/Kernel/Output/HTML/Standard
./otrs-2.1.5/Kernel/Output/XML
./otrs-2.1.5/Kernel/System
./otrs-2.1.5/Kernel/System/Auth
./otrs-2.1.5/Kernel/System/AuthSession
./otrs-2.1.5/Kernel/System/Crypt
./otrs-2.1.5/Kernel/System/CustomerAuth
./otrs-2.1.5/Kernel/System/CustomerUser
./otrs-2.1.5/Kernel/System/CustomerUser/Preferences
./otrs-2.1.5/Kernel/System/DB
./otrs-2.1.5/Kernel/System/Email
./otrs-2.1.5/Kernel/System/GenericAgent
./otrs-2.1.5/Kernel/System/LinkObject
./otrs-2.1.5/Kernel/System/Log
./otrs-2.1.5/Kernel/System/PostMaster
./otrs-2.1.5/Kernel/System/PostMaster/Filter
./otrs-2.1.5/Kernel/System/PostMaster/LoopProtection
./otrs-2.1.5/Kernel/System/Stats
./otrs-2.1.5/Kernel/System/Stats/Dynamic
./otrs-2.1.5/Kernel/System/Stats/Static
./otrs-2.1.5/Kernel/System/Ticket
./otrs-2.1.5/Kernel/System/Ticket/CustomerPermission
./otrs-2.1.5/Kernel/System/Ticket/Event
./otrs-2.1.5/Kernel/System/Ticket/IndexAccelerator
./otrs-2.1.5/Kernel/System/Ticket/Number
./otrs-2.1.5/Kernel/System/Ticket/Permission
./otrs-2.1.5/Kernel/System/User
./otrs-2.1.5/Kernel/System/User/Preferences
./otrs-2.1.5/Kernel/System/Web
./otrs-2.1.5/Kernel/System/Web/UploadCache
./otrs-2.1.5/Kernel/System/XMLMaster
./otrs-2.1.5/Kernel/cpan-lib
./otrs-2.1.5/Kernel/cpan-lib/Algorithm
./otrs-2.1.5/Kernel/cpan-lib/Authen
./otrs-2.1.5/Kernel/cpan-lib/Authen/SASL
./otrs-2.1.5/Kernel/cpan-lib/Authen/SASL/Perl
./otrs-2.1.5/Kernel/cpan-lib/Crypt
./otrs-2.1.5/Kernel/cpan-lib/Date
./otrs-2.1.5/Kernel/cpan-lib/Email
./otrs-2.1.5/Kernel/cpan-lib/HTML
./otrs-2.1.5/Kernel/cpan-lib/IO
./otrs-2.1.5/Kernel/cpan-lib/MIME
./otrs-2.1.5/Kernel/cpan-lib/MIME/Decoder
./otrs-2.1.5/Kernel/cpan-lib/MIME/Field
./otrs-2.1.5/Kernel/cpan-lib/MIME/Parser
./otrs-2.1.5/Kernel/cpan-lib/Mail
./otrs-2.1.5/Kernel/cpan-lib/Mail/Field
./otrs-2.1.5/Kernel/cpan-lib/Mail/Mailer
./otrs-2.1.5/Kernel/cpan-lib/Text
./otrs-2.1.5/Kernel/cpan-lib/Text/Diff
./otrs-2.1.5/Kernel/cpan-lib/XML
./otrs-2.1.5/Kernel/cpan-lib/XML/Parser
./otrs-2.1.5/Kernel/cpan-lib/auto
./otrs-2.1.5/Kernel/cpan-lib/auto/Mail
./otrs-2.1.5/Kernel/cpan-lib/auto/Mail/Internet
./otrs-2.1.5/Kernel/cpan-lib/auto/Mail/Util
./otrs-2.1.5/bin
./otrs-2.1.5/bin/cgi-bin
./otrs-2.1.5/bin/cgi-bin/index.pl
./otrs-2.1.5/bin/cgi-bin/cpanel
./otrs-2.1.5/bin/fcgi-bin
./otrs-2.1.5/scripts
./otrs-2.1.5/scripts/database
./otrs-2.1.5/scripts/test
./otrs-2.1.5/scripts/test/sample
./otrs-2.1.5/scripts/tools
./otrs-2.1.5/var
./otrs-2.1.5/var/article
./otrs-2.1.5/var/cron
./otrs-2.1.5/var/log
./otrs-2.1.5/var/pics
./otrs-2.1.5/var/pics/images
./otrs-2.1.5/var/pics/stats
./otrs-2.1.5/var/sessions
./otrs-2.1.5/var/spool
./otrs-2.1.5/var/tmp
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