Issue communicating from webserver to app server help

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Following is our setup

1. we have an angular application depoyed in apache webserver IBM HTTP Server 8.5.5.20(eqivalent apache http server 2.2.8) that talks to a spring boot server .

2. certain users are having issues when trying to communicate from the web application with the spring boot server . Other users are fine . Errors on the logs with debug option turned on as below:

 

[Wed Aug 31 12:26:11 2022] [debug] proxy_util.c(2060): proxy: connecting {URL}/generate-token/XXX to {URL Server}:443

[Wed Aug 31 12:26:11 2022] [debug] proxy_util.c(2158): [28558] proxy: connected {URL}/generate-token/XXX to {URL Server}:443

[Wed Aug 31 12:26:11 2022] [debug] proxy_util.c(2321): [28558] proxy: HTTPS: fam 2 socket created to connect to {URL Server}:443

[Wed Aug 31 12:26:11 2022] [debug] proxy_util.c(2345): proxy: HTTPS: fam 2 socket completed connect to {URL Server}:443 (local port 36760)

[Wed Aug 31 12:26:11 2022] [debug] proxy_util.c(2435): proxy: HTTPS: connection complete to { Server Host}:443 (origin hostname '{URL Server}', local port 36760)

[Wed Aug 31 12:26:11 2022] [debug] mod_proxy_http.c(1005): [client {Client URL}:52370] proxy: begin prefetch request body origin {URL1}:36760<->{URL2}:443 client {URL1}:1035<->{URL2}:52370, referer: {URL}:1035{ redirect path }

[Wed Aug 31 12:26:11 2022] [debug] mod_proxy_http.c(1144): [client {Client URL}:52370] proxy: done prefetch meth=1 origin {URL1}:36760<->{URL2}:443 client {URL1}:1035<->{URL2}:52370, referer: {URL}:1035{ redirect path

[Wed Aug 31 12:26:11 2022] [error] [client { Client URL }:52370] (104)Connection reset by peer: proxy: error reading status line from remote server { URL Server} , referer: { full url with redirect path }

 

The equivalent webserver logs 

 

{ Client Host } - - [31/Aug/2022:12:26:11 -0400] "POST /siteminderagent/forms/login.fcc HTTP/1.1" 302 246 0 109506 -

{ Client Host } - - [31/Aug/2022:12:26:11 -0400] "GET { Redirect ULR}  HTTP/1.1" 200 11185 0 21070 -

{ Client Host } - - [31/Aug/2022:12:26:11 -0400] "GET { URL Server } HTTP/1.1" 200 - 0 97261 -

{ Client Host } - - [31/Aug/2022:12:26:11 -0400] "GET { URL Server } HTTP/1.1" 502 341 0 42918 -

 

Other users are able to login and not getting the error. The call does not reach the server .  Any idea why this happens ?

 Thx

Vv

 



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