On Saturday 02 November 2019 at 22:13:17, David Mehler wrote:
> Hello,
>
> I'm throwing this out there hoping someone can help me. I've got a
> friend who has some zip files he periodically puts on his server
Is this a "hosted website", where your friend has very little control over the
Apache setup; is it a "hosted server" (virtual or physical), where he has full
control of Apache; and is it something he's running from home on a DSL/cable
connection which may have outbound traffic restrictions?
> to download, monthly. Last month and this month
So, not before? Has anything changed about the size of the files, between two
months ago and last month?
Any difference in the firewalling setup?
> some users including myself had issues
Define "issues". It's a word which I never understand what it means differently
from "problems", and even then, what *are* the issues, or problems, as the
case may be?
> downloading them. For me the problem came at approximately 64% of the file it
> timed out.
How much is 64% as a quantity of data?
Are we talking about trying to download a 1Mbyte file, a 1Gbyte file, or a
1Tbyte file?
> This happened with both IE, chrome on a desktop, and Android browser on
> Oreo.
Can you still download older files without a problem, as you were able to
previously?
> I don't have any more details on their setup,
That might be a problem.
> does anyone have an idea as to what might be going on? Right now we're
> clueless.
What appears in the Apache log files for those download attempts?
Is there any chance of doing a packet capture on the server (or for that
matter on the client) to see whether something is simply timing out, or
whether a TCP RST or similar is being sent for some reason?
Are these private / sensitive files, or could you give us a URL which we can
try to download from, in order to see what might be happening?
Antony.
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