Hello. I hope I reached the right place for my audio issue. The OS that I'm referencing is CentOS7. It is close to EOL so I don't know if there is any support at this point, but thought I put the request out there and see what happens. Let me know if I need to provide any additional infomration. Thanks. Terry Hummel Catalina Marketing Corporation 813-597-8775 Description of problem: The PC speaker fails to make a sound on the HP RP 5810 PC running CentOS7. Research: I Installed the beep package beep-1.4.12-7.el7.x86_64.rpm on CentOS7 and it is working fine on the HP RP 5800 PC. I have a bank of five 5800 PCs and all of them make a beep sound on the PC speaker. I then installed the CentOS7 image on a bank of HP RP 5810 PCs and I failed to get any of the systems speakers to make a sound. I verified the speaker is enabled in BIOS and I have confirmed the 5810 speaker works fine when Windows is installed on the system. How to reproduce: Try to get sound to come from the HP RP 5810 speaker using: printf '\a' printf '\007' echo -e '\a' echo -e '\007' beep -f330 -l137 -n -f330 -l275 -n -f330 -l137 -n…etc (I have a beep tune in a shell script) // when beep is run, it appears to run with no errors. Actual results: The above commands run without any complaints of missing audio device. But no sound coming from the 5810 PC internal Speakers Note: The 5810 PCs are basically just stand-alone systems that run our proprietary software 24/7. 5810 System Information: Version: CentOS Linux release 7.9.2009 (Core) hardware: x86_64 Kernel: 3.10.0-1160.90.1.el7.x86_64 Name : kernel Arch : x86_64 Version : 3.10.0 Release : 1160.90.1.el7 Size : 66 M Repo : installed >From repo : storepc_centos7_x86_64 Summary : The Linux kernel URL : http://www.kernel.org/ License : GPLv2 5810 PC Information: Manufacturer: Hewlett-Packard Product Name: HP RP5 Retail System Model 5810 Version: Not Specified Artifacts: The attached .zip file contains complete artifact files. Note: I did try to run alsa-info_alsa-info.sh but the CentOS7 image that we use has multiple missing dependencies for it to run. dmesg_HP-5810.log - the log does not show any errors, warnings or oops messages. The audio driver appears to load without issue: [ 8.386508] input: PC Speaker as /devices/platform/pcspkr/input/input3 [ 8.540596] input: HP WMI hotkeys as /devices/virtual/input/input4 [ 8.559224] cryptd: max_cpu_qlen set to 1000 [ 8.957472] AVX2 version of gcm_enc/dec engaged. [ 8.957475] AES CTR mode by8 optimization enabled [ 8.961877] alg: No test for __gcm-aes-aesni (__driver-gcm-aes-aesni) [ 8.961906] alg: No test for __generic-gcm-aes-aesni (__driver-generic-gcm-aes-aesni) [ 8.963261] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915]) [ 8.963290] snd_hda_intel 0000:00:03.0: irq 34 for MSI/MSI-X [ 8.963381] snd_hda_intel 0000:00:1b.0: irq 35 for MSI/MSI-X [ 8.980785] input: HDA Intel HDMI HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:03.0/sound/card0/input5 [ 8.980857] input: HDA Intel HDMI HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.0/sound/card0/input6 [ 8.980922] input: HDA Intel HDMI HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:03.0/sound/card0/input7 [ 8.980977] input: HDA Intel HDMI HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:03.0/sound/card0/input8 [ 8.991101] snd_hda_codec_realtek hdaudioC1D0: autoconfig for ALC221: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker [ 8.991105] snd_hda_codec_realtek hdaudioC1D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0) [ 8.991107] snd_hda_codec_realtek hdaudioC1D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0) [ 8.991108] snd_hda_codec_realtek hdaudioC1D0: mono: mono_out=0x0 [ 8.991109] snd_hda_codec_realtek hdaudioC1D0: inputs: [ 8.991111] snd_hda_codec_realtek hdaudioC1D0: Line=0x1b lspci_HP-5810.log - looks like there are two audio devices on the HP5810: 00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06) 00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 04) [TerryH@us-09-048-0331 ~]$ cat /proc/asound/cards 0 [HDMI ]: HDA-Intel - HDA Intel HDMI HDA Intel HDMI at 0xf7e34000 irq 34 1 [PCH ]: HDA-Intel - HDA Intel PCH HDA Intel PCH at 0xf7e30000 irq 35 Note: There is no HDMI monitor hooked up to any of the HP 5810 systems. lsmod_HP-5810.log snd_hda_codec_realtek 116449 1 ghash_clmulni_intel 13273 0 snd_hda_codec_hdmi 52340 1 snd_hda_codec_generic 74631 1 snd_hda_codec_realtek snd_hda_intel 44486 0 aesni_intel 189456 0 snd_hda_codec 136355 4 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel snd_hda_core 91007 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel snd_hwdep 17704 1 snd_hda_codec snd_seq 62774 0 lshw_HP-5810.log: [TerryH@us-09-048-0331 ~]$ sudo lshw | grep -A11 multimedia *-multimedia:0 description: Audio device product: Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller vendor: Intel Corporation physical id:3 bus info: pci@0000:00:03.0 version: 06 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=snd_hda_intel latency=0 resources: irq:34 memory:f7e34000-f7e37fff -- *-multimedia:1 description: Audio device product: 8 Series/C220 Series Chipset High Definition Audio Controller vendor: Intel Corporation physical id: 1b bus info: pci@0000:00:1b.0 version: 04 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=snd_hda_intel latency=0 resources: irq:35 memory:f7e30000-f7e33fff Note: The HP 5800 is only showing one audio controller: 00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 04)
<<attachment: artifacts.zip>>
