http://sethgodin.typepad.com/seths_blog/2013/01/ten-things-organizations-ca= n-learn-from-airports-.html Eleven things organizations can learn from airports [Of course, this post isn=E2=80=99t actually about airports].=20 I realized that I don=E2=80=99t dislike flying--I dislike airports. There a= re so many things we can learn from what they do wrong: No one is in charge. The airport doesn=E2=80=99t appear to have a CEO, and = if it does, you never see her, hear about her or interact with her in any w= ay. When the person at the top doesn=E2=80=99t care, it filters down. <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> If you wish to unsubscribe from the AIRLINE List, please send an E-mail to: "listserv@xxxxxxxxxxxxxxxxx". Within the body of the text, only write the following:"SIGNOFF AIRLINE".