NYTimes.com: When Good Manners Get Left at the Gate

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BUSINESS | September 22, 2009
Frequent Flier: When Good Manners Get Left at the Gate
By LARRY WINGET
A seasoned traveler tried to strike a balance between putting up with rudeness and taking a stand against it.

http://www.nytimes.com/2009/09/22/business/22flier.html?emc=eta1




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