Airports Suffer Terminal Illness * By SCOTT MCC ARTNEY Columnist's name * Article * Video * Comments more in Travel Main » * Email * Pri nter Friendly * Share: o Yahoo Buzz more o MySpace o Digg * smaller Text Siz e larger * At 8:45 a.m. last Friday, the dr op-off curb and the halls of Terminal 2 at Ontario Interna tional Airport in California were virtually empty. Twent y security screeners stood ready to check only a handful o f passengers. "It's been this way since JetBlue left ," said one Transportation Security Administration scr eener. [Scott Brundage] Scott Brundage Ontario, l ike many airports across the country, is suddenly strugg ling. JetBlue Airways Corp. pulled out of Ontario last month. ExpressJet Airlines Inc. shut down its indepen dent operation, too. Other airlines have reduced their flights to the airport serving the inland side of Los Ang eles. Even the biggest airline at Ontario, Southwest A irlines Co., has cut flights. Of 24 gates at the air port, 10 are now empty. Ontario used to have non-stop flights to 36 cities; now it has only 17. This loss o f passengers is creating a vicious economic spiral that is gripping airports across the country. At a time when ai rports have taken increasing roles in passenger comfort an d care because of the service slide of airlines, today 's financial pressures are forcing major service reducti ons and financial strains. video Empty Gates, Termina ls at Struggling Airports 2:07 Middle Seat columnist Sc ott McCartney reports from California's Ontario airport one of many airports across the country that are fast beco ming lonely places to fly because of high operation costs . (Oct. 7) The flight cuts will make the airport more expensive for airlines. Many airports set landing f ees and terminal rents charged to airlines based on debt p ayments and operating costs. When the number of passenge rs is reduced, costs per passenger go up. Flights beco me less profitable, and airlines reduce schedules more , potentially driving per-passenger costs even higher. Cash-strapped airports will likely also scale back on upk eep and building improvements. Facing reduced foot traff ic -- and sales -- struggling airport shops and restaurant s may close. "When airlines cut back, unless the ai rport is able to cut operating costs, the costs to airli nes almost always go up," says Bob Hazel, a partner at consultancy Oliver Wyman, a unit of Marsh & McLenna n Cos. Improvement projects have been shelved in Atlant a, Phoenix, Oakland and Las Vegas. A new terminal ju st opened at Detroit Metropolitan Airport and an Oct. 1 increase in fees to airlines has been put on hold while th e airport tries to cut more costs, fearing the loss of a irline service. The airport has to the end of this month to decide on a budget; it has already frozen salaries , imposed a hiring freeze and required appointed staff t o contribute more to the cost of their health care. Podc ast Columnist Scott McCartney explains how airports are a nother casualty of the financial downturn, as new termi nals remain vacant and even retail outlets at airports are emptying. More For more travel news, with up-to-the minute analysis, insight and advice read The Middle Seat Terminal blog. Pittsburgh International Airport has se aled off parts of its terminal. A huge terminal was buil t for 30 million passengers a year, but peaked at 21 mil lion and now is down to eight million or nine million a ye ar. Over several years, US Airways Group Inc. has dr opped to fewer than 60 flights a day in Pittsburgh, from 542 flights per day. Allegheny County, which runs the airport, transferred $19.9 million in state gamblin g money to its airport authority in the past year to suppo rt the airport. Airports used to be sleepy, stable bu sinesses, a quasi-governmental function with little comp etition or turmoil. Airports set fees to cover their cos ts, and the fees were generally low enough not to affect airline flight-schedule decisions. Parking fees, rent s from retailers and federal grants, along with a per-pa ssenger tax levied directly on tickets that is now up to $4.50, often covered most airport costs. In recen t years, airports have had to shoulder more of the burde n of taking care of passengers. Fully booked flights and long delays mean airports have to provide larger seating areas at gates, bathrooms and more services. Airlines have increasingly looked to airports to do everything from real-estate design and planning to the provision of cots , blankets and toiletries to distressed customers. "The travel experience is sufficiently unpleasant that I do think the traveling public looks to airports to provid e services that airlines no longer provide, and that cos ts money," says Mr. Hazel. He says airports need t o boost efficiency and employ more private-sector cost-cut ting of their own. Airport procurement, for example, often gets bogged down in city bureaucracy and isn't as cost-effective as it could be. "Lean" techniques fo r operations often employed by business could improve airl ine finances. At Ontario, Los Angeles built two new t erminals, spending $270 million to be able to handle 1 0 million passengers per year, and optimistically left r oom between the two for a third big building. The airpor t, seen as congestion relief for over-crowded Los Angele s International Airport, made it to about seven million passengers per year the past three years, but passenger traffic in August was down 18% and airline flight cuts t his fall will trigger an even faster decline. The number of seats next month will be down by nearly one-third comp ared with a year earlier. At a sunglasses retail store in one of the two terminals, a clerk said the shop used to make an average of 20 sales a day. Now, only five t o seven customers make purchases daily. Some stores and restaurants in the two terminals have closed. Many airp orts are trying to boost revenue by exploring ways to inst all more advertising and spruce up parking. At Oakland I nternational Airport, for example, a new system was in stalled in parking lots allowing travelers to get in and o ut simply by swiping a credit card. Making it easier to use parking garages may draw patrons away from off-airport parking, said Steve Grossman, aviation director for t he Port of Oakland. Oakland is also looking at offering reserved close-in parking spaces, at premium prices, a nd possibly a "frequent parker" rewards program to enc ourage use of airport parking facilities. [The departu res curb at Ontario International Airport.] Associated Press The departures curb at Ontario International Airpo rt. Increased parking and concession revenue can keep l anding fees and rents charged to airlines lower. Under e normous financial pressures from the high cost of jet fuel , airlines have grown increasingly sensitive to airport costs. On average, the landing fees and rents charged airlines typically amount to about $6 to $9 per passen ger, but some new terminals and expansions have raised c osts at some airports to $15 to $20 per passenger. C harging $10 more per passenger can turn profitable airli ne flights into money-losers if there aren't lots of hig h-fare business passengers on board. Southwest and othe r carriers say fuel cost and flight profitability are the biggest drivers influencing decisions on where to eliminat e flights, but airport costs are becoming an increasingl y important factor. "As competitors pull out, the de nominator shrinks and our share of the costs increases ove r time," says Bob Jordan, Southwest's executive vi ce president of strategy and planning. In Ontario, hi gher concession sales and traffic growth last year actuall y led to a slight reduction in fees when the airport last adjusted, according to Gina Marie Lindsey, executive d irector of Los Angeles World Airports, the city agency t hat runs LAX and Ontario. But that will soon change. T his year's fee adjustment, she said, "will not be such a happy one." Airport staff are trying to cut co sts, recognizing that higher prices could lead to even b igger airline schedule cuts. "We do need to avoid gett ing into that spiral because you can price an airport into being non-competitive," Ms. Lindsey said. The ci ty is studying whether funds from LAX might have to be use d to supplement Ontario's budget. The Federal Aviation Administration does allow one airport to support another financially to relieve congestion, but LAX is facing its own massive modernization program that will be expensive , and it is already battling with airlines over terminal rents. Asked if the big airport would have to bail out Ontario, Ms. Lindsey said, "I sure hope not." Write to Scott McCartney at middleseat@xxxxxxx

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http://online.wsj.com/article/SB122333841064709809.html?mod=3Dyahoo_hs&ru=
=3Dyahoo=0A=0A=0AAirports Suffer Terminal Illness =0A=09* By SCOTT MCCARTNE=
Y=0A=09* Article=0A=09* Video=0A=09* Comments=0Amore in Travel Main =BB=0A=
=09* Email=0A=09* Printer Friendly=0A=09* Share: =0A=09* Yahoo Buzz  =0A=09=
* MySpace=0A=09* Digg=0A=09*  Text Size  =0A=09*  =0AAt=0A8:45 a.m. last Fr=
iday, the drop-off curb and the halls of Terminal 2 at=0AOntario Internatio=
nal Airport in California were virtually empty.=0ATwenty security screeners=
 stood ready to check only a handful of=0Apassengers. "It's been this way s=
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ner.=0A Scott Brundage=0AOntario, like many airports across the country, is=
 suddenly struggling. JetBlue Airways Corp. pulled out of Ontario last mont=
h. ExpressJet Airlines Inc. shut=0Adown its independent operation, too. Oth=
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side of Los Angeles. Even the=0Abiggest airline at Ontario, Southwest Airli=
nes Co., has cut flights. Of 24 gates at the airport, 10 are now empty.=0AO=
ntario used to have non-stop flights to 36 cities; now it has only 17.=0ATh=
is loss of passengers is creating a vicious economic spiral that=0Ais gripp=
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Ontario=0Aairport one of many airports across the country that are fast bec=
oming=0Alonely places to fly because of high operation costs. (Oct. 7)=0ATh=
e=0Aflight cuts will make the airport more expensive for airlines. Many=0Aa=
irports set landing fees and terminal rents charged to airlines based=0Aon =
debt payments and operating costs. When the number of passengers is=0Areduc=
ed, costs per passenger go up. Flights become less profitable, and=0Aairlin=
es reduce schedules more, potentially driving per-passenger costs=0Aeven hi=
gher. Cash-strapped airports will likely also scale back on=0Aupkeep and bu=
ilding improvements. Facing reduced foot traffic -- and=0Asales -- struggli=
ng airport shops and restaurants may close.=0A"When airlines cut back, unle=
ss the airport is able to cut operating=0Acosts, the costs to airlines almo=
st always go up," says Bob Hazel, a=0Apartner at consultancy Oliver Wyman, =
a unit of Marsh & McLennan Cos.=0AImprovement projects have been shelved in=
 Atlanta, Phoenix, Oakland=0Aand Las Vegas. A new terminal just opened at D=
etroit Metropolitan=0AAirport and an Oct. 1 increase in fees to airlines ha=
s been put on hold=0Awhile the airport tries to cut more costs, fearing the=
 loss of airline=0Aservice. The airport has to the end of this month to dec=
ide on a=0Abudget; it has already frozen salaries, imposed a hiring freeze =
and=0Arequired appointed staff to contribute more to the cost of their heal=
th=0Acare.=0APodcast=0AColumnist Scott McCartney explains how airports are =
another casualty of the financial downturn,  as new terminals remain vacant=
 and even retail outlets at airports are emptying.=0AMore=0AFor more travel=
 news, with up-to-the minute analysis, insight and advice read The Middle S=
eat Terminal blog.=0APittsburgh International Airport has sealed off parts =
of=0Aits terminal. A huge terminal was built for 30 million passengers a=0A=
year, but peaked at 21 million and now is down to eight million or nine=0Am=
illion a year. Over several years, US Airways Group Inc. has dropped to few=
er than 60 flights a day in Pittsburgh, from 542=0Aflights per day. Alleghe=
ny County, which runs the airport, transferred=0A$19.9 million in state gam=
bling money to its airport authority in the=0Apast year to support the airp=
ort.=0AAirports used to be sleepy, stable businesses, a quasi-governmental=
=0Afunction with little competition or turmoil. Airports set fees to cover=
=0Atheir costs, and the fees were generally low enough not to affect=0Aairl=
ine flight-schedule decisions. Parking fees, rents from retailers=0Aand fed=
eral grants, along with a per-passenger tax levied directly on=0Atickets th=
at is now up to $4.50, often covered most airport costs.=0AIn recent years,=
 airports have had to shoulder more of the burden of=0Ataking care of passe=
ngers. Fully booked flights and long delays mean=0Aairports have to provide=
 larger seating areas at gates, bathrooms and=0Amore services. Airlines hav=
e increasingly looked to airports to do=0Aeverything from real-estate desig=
n and planning to the provision of=0Acots, blankets and toiletries to distr=
essed customers.=0A"The travel experience is sufficiently unpleasant that I=
 do think=0Athe traveling public looks to airports to provide services that=
=0Aairlines no longer provide, and that costs money," says Mr. Hazel. He=0A=
says airports need to boost efficiency and employ more private-sector=0Acos=
t-cutting of their own. Airport procurement, for example, often gets=0Abogg=
ed down in city bureaucracy and isn't as cost-effective as it could=0Abe. "=
Lean" techniques for operations often employed by business could=0Aimprove =
airline finances.=0AAt Ontario, Los Angeles built two new terminals, spendi=
ng $270=0Amillion to be able to handle 10 million passengers per year, and=
=0Aoptimistically left room between the two for a third big building. The=
=0Aairport, seen as congestion relief for over-crowded Los Angeles=0AIntern=
ational Airport, made it to about seven million passengers per=0Ayear the p=
ast three years, but passenger traffic in August was down 18%=0Aand airline=
 flight cuts this fall will trigger an even faster decline.=0AThe number of=
 seats next month will be down by nearly one-third=0Acompared with a year e=
arlier.=0AAt a sunglasses retail store in one of the two terminals, a clerk=
=0Asaid the shop used to make an average of 20 sales a day. Now, only five=
=0Ato seven customers make purchases daily. Some stores and restaurants in=
=0Athe two terminals have closed.=0AMany airports are trying to boost reven=
ue by exploring ways to=0Ainstall more advertising and spruce up parking. A=
t Oakland=0AInternational Airport, for example, a new system was installed =
in=0Aparking lots allowing travelers to get in and out simply by swiping a=
=0Acredit card. Making it easier to use parking garages may draw patrons=0A=
away from off-airport parking, said Steve Grossman, aviation director=0Afor=
 the Port of Oakland. Oakland is also looking at offering reserved=0Aclose-=
in parking spaces, at premium prices, and possibly a "frequent=0Aparker" re=
wards program to encourage use of airport parking facilities.=0A Associated=
 Press=0AThe departures curb at Ontario International Airport.=0AIncreased=
=0Aparking and concession revenue can keep landing fees and rents charged=
=0Ato airlines lower. Under enormous financial pressures from the high=0Aco=
st of jet fuel, airlines have grown increasingly sensitive to airport=0Acos=
ts. On average, the landing fees and rents charged airlines=0Atypically amo=
unt to about $6 to $9 per passenger, but some new=0Aterminals and expansion=
s have raised costs at some airports to $15 to=0A$20 per passenger. Chargin=
g $10 more per passenger can turn profitable=0Aairline flights into money-l=
osers if there aren't lots of high-fare=0Abusiness passengers on board.=0AS=
outhwest and other carriers say fuel cost and flight profitability=0Aare th=
e biggest drivers influencing decisions on where to eliminate=0Aflights, bu=
t airport costs are becoming an increasingly important=0Afactor. "As compet=
itors pull out, the denominator shrinks and our share=0Aof the costs increa=
ses over time," says Bob Jordan, Southwest's=0Aexecutive vice president of =
strategy and planning.=0AIn Ontario, higher concession sales and traffic gr=
owth last year=0Aactually led to a slight reduction in fees when the airpor=
t last=0Aadjusted, according to Gina Marie Lindsey, executive director of L=
os=0AAngeles World Airports, the city agency that runs LAX and Ontario. But=
=0Athat will soon change. This year's fee adjustment, she said, "will not=
=0Abe such a happy one."=0AAirport staff are trying to cut costs, recognizi=
ng that higher=0Aprices could lead to even bigger airline schedule cuts. "W=
e do need to=0Aavoid getting into that spiral because you can price an airp=
ort into=0Abeing non-competitive," Ms. Lindsey said.=0AThe city is studying=
 whether funds from LAX might have to be used to=0Asupplement Ontario's bud=
get. The Federal Aviation Administration does=0Aallow one airport to suppor=
t another financially to relieve congestion,=0Abut LAX is facing its own ma=
ssive modernization program that will be=0Aexpensive, and it is already bat=
tling with airlines over terminal rents.=0AAsked if the big airport would h=
ave to bail out Ontario, Ms. Lindsey said, "I sure hope not."=0AWrite to Sc=
ott McCartney at middleseat@xxxxxxx =0A

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