SFGate: JetBlue readies first post 9/11 terminal

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Sunday, August 10, 2008 (SF Chronicle)
JetBlue readies first post 9/11 terminal
Samantha Bomkamp, Associated Press


   (08-10) 04:00 PDT New York --
   As a symbol of the last century of flight sits in its shadow, a new
JetBlue terminal at John F. Kennedy International Airport is undergoing a
series of tests ahead of its scheduled opening on Oct. 1.
   JetBlue Airways Corp. is in the final stretch of a four-year, $743 milli=
on
construction project to create a modern terminal and a new home base for
the airline. The space is also the first terminal designed and built since
9/11, and aims to address a number of security and planning concerns.
   The new terminal features a 20-lane security checkpoint, the largest
screening area of any terminal in North America, according to Tom Kennedy,
project director, of design and consulting firm Arup. The terminal also
features fully automated bag screening and wide open spaces to maximize
efficiency of passenger flow.
   The new space is connected to the landmark Trans World Airlines terminal,
designed by architect Eero Saarinen, which was built in 1962 and closed
when TWA ended operations in October 2001. Connecting the new terminal to
the historic site was a unique feat, said William Hooper, managing
director of architecture firm Gensler.
   "It's an icon of 20th century aviation, and it was a piece of the puzzle=
,"
Hooper said. "We had to respect it - we didn't want (the new terminal) to
have a looming presence."
   JetBlue expects the new terminal to accommodate 250 flights each day, mo=
re
than doubling the carrier's current activity at JFK from its home in
Terminal 6.
   That kind of traffic requires a lot of planning.
   Later this month, JetBlue will welcome an invited group of more than 1,0=
00
of its frequent fliers, hand them a script, and ask them to participate in
a full-scale "dress rehearsal" to test everything from staff readiness to
mechanics at the new terminal.
   The airline will test terminal operations, from check-in to baggage clai=
m,
on Aug. 23.
   The TWA terminal, which will eventually hold some JetBlue check-in kiosk=
s,
will not be open for the dress rehearsal or when the lights go on in
Terminal 5 on Oct. 1. The historic structure awaits a face-lift by the
Port Authority of New York and New Jersey, with the interior expected to
be completed in the spring.
   Each person playing the role of a flier will be handed a list of details
about their simulated flight. The individuals will then go through the
check-in process, obtain a fake boarding pass, go through security, pass
the food court and head on to their gate.
   The new JetBlue terminal was designed with an emphasis on openness. The
depth of passenger drop off lanes is twice the size of average lanes at
other airports. The security screening areas span the space of a football
field. There is a lot of talk about "flow" here, suggesting the space
should provide a natural path from one space to another.
   Attention to details and numerous statistics and survey analysis is also
put into play. There are twice as many X-ray machines as metal detectors,
in an effort to speed up what can be one of the more annoying parts of air
travel.
   Rubber floors cover the security space. Hooper said rubber was used
because it was the most comfortable for shoeless feet treading through
security screenings - a compromise between cold tile and carpet. A blue
wall nearby will hold a bench where travelers can sit to put their shoes
back on and collect themselves before traveling down ramps into the heart
of the terminal.
   The terminal's Marketplace is a wide open space where departing passenge=
rs
can eat and lounge. Several stores are also slated for the space. From
there, travelers will head down a wide corridor to the gates.
   JetBlue plans to install touch-screen food order stands at the gates,
which have been tested at its former home in Terminal 6. Passengers will
be able to order food to be delivered to them at the gate.
   The half-day exercise is designed to test activity and flow of traffic on
a normal day in the terminal. And while the dress rehearsal may seem like
a bit of pomp and circumstance, airline officials know how important they
can be.
   When British Airways opened its new terminal at London's Heathrow in
March, despite multiple test runs, chaos erupted on Day One as baggage
systems malfunctioned and staffing issues arose.
   JetBlue executives said they are doing everything to ensure a smooth
transition.
   "That is not to say that this trial is going to guarantee anything about
Day One, but it allows us to follow protocol and test our checks and
balances before we officially open the front doors," said Rich Smyth,
JetBlue's vice president of redevelopment for the Terminal 5 project. -----=
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