SFGate: Airlines find many tiny ways to squeeze fliers

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Wednesday, July 2, 2008 (SF Chronicle)
Airlines find many tiny ways to squeeze fliers
Carolyn Said, Chronicle Staff Writer


   Friendly skies, my eye.
   With the cost of jet fuel in the stratosphere, airlines already have
increased ticket prices to budget-busting levels. Their latest strategy to
boost revenue is what they call "a la carte pricing" - French for "nickel
and diming you to death."
   All the extra fees are one reason "airlines rate below the IRS and gas
stations for customer satisfaction," said Rick Seaney, chief executive
officer of FareCompare.com. "They're the equivalent of the (airlines)
piling on the quarterback (the consumer). Once you have him down, you just
pile on."
   Seaney, whose site seeks to help consumers compare ticket prices, keeps =
an
updated list of the fees each airline charges at links.sfgate.com/ZDZJ.
   Fresh indignities roll in on a weekly basis: You pay to check your bag,
eat a soggy sandwich, get more legroom, pick your seat, fly your pet, talk
to a real person.
   So, as you get ready to jet off somewhere for this long Fourth of July
weekend, beware of these ways the airlines are reaching into your wallet.
Bags
   In the good old days (mere months ago), you could check two suitcases for
free. Now, almost every airline charges $25 for a second bag. At American
Airlines, US Airways and some others (including United Airlines starting
Aug. 18), the first checked bag is $15. You pay those fees each way.
Oversize or overweight bags cost up to $150 each way. Curbside check-in
remains a relative bargain at $2 per bag at Northwest Airlines, United and
US Air; it's free at American, Continental Airlines and Southwest
Airlines. Live help
   Internet-challenged? Expect to pay $15 to $35 for the privilege of booki=
ng
your ticket through a real person. Who knew that one day you'd feel
nostalgic about punching your way through a phone tree, waiting on hold
endlessly and talking to someone in a call center? Entertainment
   Here there's a spot of good news. There's a new fee coming - but it's for
a cool new service. American and other carriers soon will offer in-flight
Wi-Fi. Expect to pay $10 to $13 per flight for broadband Internet
connections in the sky. As for movies, headsets now are often $5, but most
folks just plug in the earphones from their iPods. Food and beverages
   You don't really miss the lukewarm lasagna TV dinner with a hockey-puck
roll. You've already adjusted to the $7 sandwich and the $3 potato chips.
Now get ready for the $2 can of Coke. US Air is the first to charge for
nonalcoholic drinks, but it's unlikely to be the last. Seat selection
   Want extra legroom? Prefer an aisle seat? On some airlines that will cost
you. When you buy a ticket on United.com, for instance, a gargantuan
button invites you to pay extra for more legroom; you have to hunt for the
teeny-tiny button to decline the offer. Frequent-flier miles
   Even "free" tickets can cost you big bucks. Delta Air Lines just added a
$25 to $50 fuel surcharge for people redeeming miles. United charges for
frequent-flier tickets booked with less than two weeks notice. "I have no
idea what the airlines are thinking - why poke their best customers in the
ribs?" Seaney said. Pets
   Want to bring Fluffy or Fido on vacation? That will cost you around $100
each way. At Northwest, it ranges from $80 to $359. Unaccompanied minors
   Children flying alone cost $100 at American, Delta, United and US Air;
they're slightly cheaper on other carriers. Only Southwest has no extra
fee for kids flying solo. Changing your mind
   If you buy the less-expensive nonrefundable ticket, and something happens
- say you get a flat tire en route to the airport, or you get sick - you
get socked twice: First, you pay the difference between your original fare
and a last-minute ticket on a different flight, then on most carriers you
pay $150 for making a change. Fuel surcharges
   On transatlantic travel, the extra costs can really add up, with $330 to
$390 in fuel surcharges and $120 to $130 in fees. "Before you even start
to pay for airfare, you're looking at $500," Seaney said. "That was the
out-the-door cost of a winter ticket to Europe two years ago." Obesity
   If you're so heavy that you cannot lower the armrest next to your seat,
Southwest will charge you for two tickets.

   E-mail Carolyn Said at csaid@xxxxxxxxxxxxxxxx --------------------------=
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Copyright 2008 SF Chronicle

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