WSJ: On These Planes, In-Flight Service is Super-Secret

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http://online.wsj.com/public/article/SB119620099880605684-ygXI_mhxawjavGHwRIqAH7BSacM_20081127.html?mod=rss_free

PAGE ONE
	
On These Planes, In-Flight Service Is Super-Secret
Air Force One Attendants Sling Hash, Luggage Too;
Tent Sleep-Overs in Iraq
By SUSAN CAREY
November 28, 2007; Page A1

ANDREWS AIR FORCE BASE, Md. -- Senior Airman Amanda
Fauci's job is so sensitive she has nearly the same
security clearance as a Secret Service agent. She
sometimes goes on weeks-long classified assignments.

But on a recent mission, the 23-year-old was
struggling. Her Texas-shaped sugar cookies made from
prepared dough "blew up," she says. She ended up
making a new batch from scratch at home that night.
The next day, she served them to Defense Secretary
Robert M. Gates, former President George H.W. Bush and
other VIPs aboard a Boeing 757 bound for College
Station, Texas.

"There was a sense of panic there for a moment" when
the initial batch flopped, says Airman Fauci, a
five-year service veteran. Working on her time off is
all part of "getting the mission done," she says.

The Air Force is looking for a few good men and women
like Ms. Fauci: flight attendants who staff Air Force
One and 16 other luxury planes that ferry government
dignitaries around the globe.

It's not as easy finding recruits as one might think.
The 150 members of the Andrews-based group and about
70 others stationed elsewhere -- all Air Force
enlisted personnel, trained in survival skills,
aircraft emergencies and the culinary arts -- take on
duties that would make commercial flight attendants
want to pull the rip cord.

For security and historical reasons, it's up to them
to plan menus, buy food and supplies, prepare meals,
load luggage into the cargo hold and then, dressed in
understated navy suits, tend to powerful and demanding
passengers on trips that can last weeks. Though they
sometimes get luxury accommodations in exotic locales,
they are on call around the clock and endure
unpredictable schedules, 11-hour flights and
overnighting in tents in Iraq -- not to mention
vacuuming the aircraft cabins during fuel stops and
washing many, many dishes.

"My friends say, 'I wouldn't do your job if they gave
me a bonus,'" says Tech. Sgt. Allison Miller, a
10-year Air Force attendant. But the 15-year service
veteran says she took the job to travel and figures,
"I've seen the world twice."

The 89th Airlift Wing at Andrews spent the past six
months on an unprecedented recruiting drive to lure
enlisted men and women to volunteer for the job and,
to a lesser extent, to attract pilots. When Air Force
One and other planes in the iconic blue and white
color scheme were on stops at Air Force bases around
the country, the wing invited service members to come
take a look. Frequent fliers Secretary of State
Condoleezza Rice and Vice President Dick Cheney made
video testimonials.

Despite the prestige the duty confers, the wing was
having trouble finding the quantity and quality of
candidates needed, and the right mix of ages and ranks
to keep the operation from being top-heavy, says Maj.
Kurt Kremser, a pilot who runs personnel in the wing.
But the Air Force says the effort -- a large part of
it simply making it known that such jobs exist -- is
paying off: The service found enough attendants to
fill spots in the year ended in September and is well
on its way to filling openings for this fiscal year.

The Air Force attendants start at about the same pay
-- around $40,000 a year -- as senior commercial
attendants, but they can eventually earn considerably
more. They also receive flight pay and per diems when
traveling, and hazard pay for flights that go to
places like Iraq and Afghanistan. For some, the goal
is to be selected to fly exclusively on the two 747s
that serve President Bush, although those duties don't
bring extra pay.

Tech. Sgt. Christina Sheridan, 32, earns it by flying
blind, deep in the belly of a C-17 cargo plane. She
staffs one of two "silver bullets," Airstream-type
trailers fitted out with communications suites, a
compartment for the VIP and his or her aides, and
lavatories. The trailers nestle inside the giant
planes so no one knows a VIP is on board.

"Some places you wouldn't want a blue and white to
go," she says cheerfully. "I spend a lot of time in
Iraq, Bagram [Afghanistan] and Kabul. We do the same
cooking but we serve on plastic instead of glass."

Staff Sgt. Jon Jackson recalls a trip where the
"distinguished visitor," or DV, had approved a menu
choice of steak or chicken for the entree. But the DV
suddenly got a taste for salmon. So the plane radioed
ahead and on a fuel stop in Ireland, attendants made a
quick trip to procure salmon for 50 people. Sgt.
Jackson, working with a tiny sink and a cutting board
in the rear galley, did his best to fillet and cook
the fish himself.

"Some things we can't do," says Tech. Sgt. Monique
Townsend, who has spent seven of her 18 years in the
service as an attendant. "You can't always get 50
pieces of mahi-mahi," she says. "But 'When are we
going to eat?' are the first words out of their
mouths. Food is No. 1."

That was evident when Airman Fauci contacted the
defense secretary's office to discuss meal preferences
for the trip to College Station and back. Pulled-pork
sandwiches won out over chicken fettuccini for lunch
on the outbound leg. Buffalo chicken salad and steak
fajita wraps, the options for the return flight, lost
out to chicken Caesar salads.

The day before the flight, six attendants, including
Airman Fauci, met at the Andrews base commissary at 8
a.m. in their green, one-piece flight suits to shop
for supplies. They quickly filled six shopping carts
with everything from frozen onion rings to premade
potato salad, baked beans, chicken, grapes, romaine
lettuce and the offending sugar-cookie dough. Ms.
Fauci lingered over the maraschino cherries, trying to
decide whether to buy ones with stems or without, for
the Shirley Temple welcome drink she had planned. The
tab came to about $500.

Back at squadron headquarters, the six unloaded the
supplies in a big industrial kitchen and set to work.
Master Sgt. Kenneth Jack, designated the main cook on
the trip, browned off some sausage for breakfast
burritos the crew would be served on the return leg,
then placed chicken breasts in a foil pan. "I'm going
to trim it up, season it and then grill it" for the
Caesar salads, he says.

That night, while Ms. Fauci was decorating the new
cookies with red, white and blue sprinkles, Sgt. Jack
was at his house jazzing up the canned baked beans
with a recipe he pulled off the Internet. "Everything
is dressed up so it doesn't seem to come out of a
can," explains Sgt. Jackson.

On the day of the flight, a nervous Ms. Fauci -- it
was her first trip as lead attendant overseeing the
other five and charged with personally serving the DV
-- insisted they meet three hours before departure
instead of the usual two. So at 9:15, the six, in
their dressy flying uniforms unadorned by rank or
ribbons, started loading the food, in boxes and
coolers, into a van, and then onto the 757.

Airman Fauci, a diminutive blonde, was working in
supply management on the flight line of an F-16
squadron in New Mexico two years ago. When she told
her base commander she planned to leave the service at
the end of her four-year stint and apply to be a
flight attendant at Southwest Airlines, the officer
put her in touch with the 89th Airlift Wing. Soon
after she was selected, Ms. Fauci re-enlisted for four
more years. She has traveled to foreign destinations
ranging from Australia to Belgium, serving first lady
Laura Bush and members of Congress.

When it came time to serve the new cookies on
Secretary Gates's trip to College Station, the extra
work paid off. They "were so much better," she says.
And when the passengers noticed they were shaped like
Texas, "they thought that was awesome."

Write to Susan Carey at susan.carey@xxxxxxx




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