SFGate: JetBlue Cancels 215 Flights Due to Storm

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Friday, March 16, 2007 (AP)
JetBlue Cancels 215 Flights Due to Storm
By JENNIFER PELTZ, Associated Press Writer


   (03-16) 06:27 PDT NEW YORK, (AP) --

   JetBlue canceled 215 flights Friday because of a winter storm on the East
Coast, aiming to avoid the days of cancellations and criticism that
followed a storm last month, an airline spokesman said.

   The cancellations affected about one-third of all JetBlue flights. More
than 200 of them involved flights to or from New York's John F. Kennedy
International Airport, said airline spokesman Sebastian White.

   Other airlines also reported cancellations. American Airlines had cancel=
ed
about 120 flights to or from New York and other Northeastern airports as
of Friday morning, said spokeswoman Sonja Whitemon. Northwest Airlines
canceled about 35 flights to or from the East Coast, all but a handful of
them at Kennedy, LaGuardia and Newark Liberty International, spokeswoman
Tracy Carlson said.

   A few JetBlue flights also were affected at LaGuardia, Newark and Boston=
's
Logan International Airport, White said. In addition, the airline had
canceled 15 flights Thursday night, he said.

   Delta Air Lines canceled about 250 flights in the Northeast, from
Washington to Boston, spokeswoman Gina Laughlin said. The heaviest
concentration was at Kennedy, LaGuardia and Newark, she said.

   "We began proactively canceling flights yesterday, which is pretty
standard procedure for us in advance of significant wintry weather like
this," she said.

   She said it allows the airline to contact customers and accommodate
changes in travel.

   The cancellations came as the National Weather Service forecast three to
six inches of snow and sleet in New York City, with more or less in its
suburbs, depending on their location, according to meteorologist Peter
Wichrowski.

   The storm was moved up the East Coast early Friday as moist air from the
southeast chugged toward a cold front over New York City and the
Northeast, he said. While the weather was springlike in New York only a
day before, "We're still in March, officially not out of the winter
season," Wichrowski said. "You still can see these potent storms this time
of year."

   JetBlue has been under pressure to do better in bad weather since
passengers were stranded in planes at Kennedy for up to 10 1/2 hours
during a storm last month. JetBlue was unable to resume normal operations
for days afterward because flight crews weren't where they were supposed
to be.

   White said Friday's cancellations were intended to ensure that crews wou=
ld
be available where needed, and that departure gates would be free in case
weather forced planes to return, he said.

   "We're hopeful the plans we have in place will be effective and allow us
to recover quickly," he said early Friday.

   JetBlue has been striving to regain customers' esteem since a Feb. 14 sn=
ow
and ice storm left hundreds of passengers marooned on parked planes at
Kennedy. The airline had hoped to get through the storm without canceling
flights, but later acknowledged it waited too long to ask airport
authorities for help getting passengers off the stranded planes.

   "We've always tried to take a wait-and-see approach with the weather ...
believing that people want to get to their destination late, rather than
never," White said Friday. But since the Feb. 14 storm — and the
maelstrom of complaints that followed — JetBlue has had "a shift in
thinking," he said.

   In the last month, JetBlue also has unveiled a customer bill of rights
that promises vouchers to passengers who experience delays. The airline
also ran full-page newspaper advertisements apologizing to customers about
the Valentine's Day problems.

   Passengers whose flights were canceled Friday were offered refunds or a
chance to rebook travel through April 30 without paying a fee for the
change, White said.

   New York-based JetBlue Airways Corp. normally operates about 600 flights=
 a
day to various destinations in the United States, Bermuda and the
Caribbean. ----------------------------------------------------------------=
------
Copyright 2007 AP

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