On 13 Mar 2006 at 8:30, Travel Pages wrote: > If you aren't sure, by all means ask for a copy of either the contract of > carriage, customer service plan, or both. However, the government rules > are pretty loose about just where and when an airline has to show you > those documents: "Available to travelers" can be interpreted to be > something less than "available at every airport." CoC is available on the airline's website....download a copy and keep it on your laptop, so you have it while travelling. Or, if not laptop equipped, at least print out the relevant pages and stick them in your carryon.