Dennis W Zeuch wrote: >psa188@xxxxxxxx writes: > >>inadequate staffing and >>unpreparedness at the nation's second largest airline contributed to hours >>of delays for thousands of early holiday travelers who stood outside for >>hours in frigid weather at O'Hare International Airport on Saturday. >> >> >How did this come as a surprise....they never expected the passengers to show >up? > > Adjusted advance bookings are a good proxy for the 'show'. And since airport service is not (yet) 100% self-service...... You can do the math. In fairness, though, weather cancellations were a complicating factor.