dsm717@xxxxxxxxx writes: > The reservations office is still needed to handle the calls from when > the customers mess up their reservation (wrong airport, wrong state, > wrong dates, misspelled name), or when the web site just decides it > doesn't want to do it and kicks out an error message saying "call to > complete your reservation". > There is little profit in that ya know....thats why we get automated "push one, push two" type answers. Freq.asked questions......on and on and on....hard to connect with a real person and that person is no longer an airline employee....just a min wage job in a big call center.