Fwd: SFO hopes media campaign will raise passenger numbers

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--- In BATN@xxxxxxxxxxxxxxx, "5/2 SF Examiner" <batn@xxxx> wrote:
Published Monday, May 2, 2005, in the San Francisco Examiner

SFO hopes media campaign will raise passenger numbers

By Mary F. Albert

In the hopes of luring back travelers lost to the low-cost carriers of
the San Jose and Oakland airports, officials at San Francisco
International Airport recently launched a large-scale media campaign.

Aimed at reminding travelers that low fares are also available at SFO,
the airport's "Good to Go" campaign will make its way around the Bay
Area on buses, BART trains and taxi cabs through June.

Radio segments will also be broadcast on KFOG, KOIT and KQED.  Print
ads will be published in the San Francisco Chronicle, San Francisco
Examiner, San Francisco Bay Guardian and San Francisco Magazine.

A survey conducted by the San Francisco Convention and Visitors Bureau
in 2004 found that SFO was the airport of arrival for the majority --
about 78.2 percent -- of San Francisco's hotel guests.

Exactly how many local residents have fully or partially shifted their
travel dollars from SFO to neighboring airports is unclear, said Jane
Sullivan, the airport's marketing and communications manager, who
spearheaded the marketing campaign.

"[Marketing] is not a precise science," Sullivan said.  "We only know
our passenger numbers have gone down."

Based on focus group studies, the airport's marketing staff believes
SFO lost some passengers when low-cost carrier Southwest Airlines
chose Oakland as a hub over SFO and JetBlue established operations at
San Jose, she said.  Although both airlines operate flights in Oakland
and San Jose, neither currently flies out of SFO.

"We know people are driving around the Bay Area in search of the best
ticket prices," she said.  "We want those passengers back."

To get them back, airport officials have worked toward bringing in
other low-cost carriers, such as Delta's Song Airlines and
Independence Air.

They also spent about $500,000 for advertising materials and services
from The M-Line Inc.

Aviation industry expert Mike Boyd of the Boyd Group, Inc. said such a
commitment of dollars -- which represents about 1 percent of SFO's
annual revenue -- is "not all that extravagant."

"In this day and age, an airport has to be very aggressive, especially
in the case of SFO, which has lost travelers," he said.

Although the number of "enplaned" passengers -- those who have boarded
aircraft -- has gradually improved since Sept. 11, SFO still has not
fully recovered from the terror attacks and ensuing dot-com bust and
SARS epidemic.

In October 2000, 1.7 million passengers boarded aircraft at SFO.  The
same month in 2001, only 1.1 million boarded.  In October 2004, about
1.4 million passengers enplaned at SFO.

To help the airport return to pre-Sept. 11 passenger levels and save
money, the airport partnered with the Municipal Railway, BART and
taxicab companies to deliver mutually beneficial messages.


E-mail: malbert@xxxx
--- End forwarded message ---

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