NYTimes.com Article: US Airways Is Predicting a Smoother Weekend

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US Airways Is Predicting a Smoother Weekend

December 30, 2004
 By DAVID CAY JOHNSTON





US Airways said yesterday that with the help of employees
volunteering their time, it expected a smooth weekend at
its Philadelphia hub after a Christmas weekend in which
thousands of bags were mishandled.

The carrier can ill afford a repeat of the Christmas
weekend problems, which left many people stranded.

A snowstorm in the Midwest and a large number of baggage
handlers calling in sick in Philadelphia caused disruptions
that led to more than 10,000 bags being mishandled.

A spokesman for the airline, David Castleveter, said
yesterday that nearly all bags had been returned to their
owners and the last would be delivered by tomorrow.

He said several hundred employees, mostly salaried
personnel, had been volunteering in Philadelphia since
Christmas Eve, where the airline and its commuter
affiliates have 460 daily flights.

The request for volunteers initially stirred confusion
among workers, Mr. Castleveter said. The airline, in a
telephone message for its workers, said an Associated Press
report caused some employees to conclude that they were not
going to be paid for scheduled shifts this weekend.

Mr. Castleveter said that "if you read through the entire
story, and no one ever does, it was clear" that workers
would be paid, but those who read only the first sentence
may have mistakenly believed they would not be paid for
scheduled work.

Workers scheduled for duty will be paid, he said, and so
will those who show up as replacements for any who call in
sick.

The company is asking for volunteers in Philadelphia to
deal with the crush of holiday weekend travelers by
directing people to the right gates, handing out
refreshments and helping people obtain boarding passes from
self-service kiosks.

In a sign of its contentious relations with its unions, the
airline said it planned an "enhanced review" of those who
call in sick from Dec. 23 to Jan. 3, threatening loss of
pay and disciplinary action against abusers.

A leader of the flight attendants said yesterday that the
union's members had not abused the sick leave system but,
in fact, had been trying to help the airline fill its
needs.

Many attendants who were scheduled to be off on Christmas
Eve and Christmas offered to fly instead, said John
Humphrey, the grievance committee chairman for Association
of Flight Attendants Local 709, which represents those
based in Philadelphia.

"Many flight attendants stepped up to the needs of
travelers and gave up their scheduled Christmas weekends
with their families to make sure customers could fly," Mr.
Humphreys said. "It is not unusual for people to answer the
call to come in and if there is a critical staffing
shortage I would expect flight attendants who are not
scheduled to work to come in and work paid shifts."

The union said that 238 US Airways flight attendants
nationwide called in sick on Friday, down from 261 a year
earlier. On Saturday, 306 called in sick, up from 298 a
year earlier.

http://www.nytimes.com/2004/12/30/business/30air.html?ex=1105426800&ei=1&en=e6d93d45befaa2d3


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