NYTimes.com Article: For Many Airline Pilots, the Thrill is Gone

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For Many Airline Pilots, the Thrill is Gone

October 15, 2004
 By CLAUDIA H. DEUTSCH





Neil Swindells, who flies a United Airlines Airbus 320 out
of Chicago, remembers why he chucked his job as a financial
analyst to go to flight school nearly 15 years ago. It was
not just the prospect of a six-figure salary for flying
maybe 80 hours a month, or the lure of being in charge, or
the sheer fun of flying. It was, most of all, the glamour,
the respect that the pilot's uniform got from passengers
and airline management (usually, former pilots themselves)
alike.

When United Airlines hired him nearly 10 years ago, "I
thought I'd won the brass ring,'' Mr. Swindells said. "It
was my ticket to financial independence, to socioeconomic
status, to prestige.''

Today, that ticket feels like a trap. Only the lowest-cost
airlines are hiring these days, and they have never paid as
much as the mainstream lines like United, a unit of UAL.
And a seniority system that bumps pilots down to
entry-level jobs when they switch airlines makes it costly
to jump ship among the so-called legacy carriers.

Of course, the airlines are in a trap, too. United and US
Airways are struggling to get out of bankruptcy; Delta Air
Lines is poised on the brink of it. Desperate to cut costs,
they are turning to the pilots again and again, seeking
ever more concessions.

Not so long ago, even asking for such a vote would have
been laughable. In negotiations, the pilots called the
shots. When the airlines balked, pilots had many ways to
bring them into line. In the summer of 2000 - when weather
and air traffic congestion were already wreaking havoc -
United pilots staged a work-rule slowdown. Numerous flights
were delayed; United was forced to apologize to customers;
and the pilots won one of their richest contracts ever.

But today, while pilots still feel in command in the air,
they increasingly are feeling slighted, almost impotent, on
the ground. Airlines have extracted huge salary, work-rule
and benefits concessions from them. Layers of vice
presidencies have been created at many corporate
headquarters, so that the chief pilot, the person who
oversees all of the fliers, rarely reports directly to the
top anymore.

Pilots are not giving in without a fight. Northwest, for
one, is pleading with its pilots for $300 million in
concessions. Pilots at US Airways, where salaries have
already been cut by an average of $89,000 a year, are
refusing to allow a vote on the company's bid for still
more cuts. Delta and its pilots have been at odds all year
about the airline's bid for $1 billion in cuts, despite
repeated threats by Delta to seek Chapter 11 protection.

Without pilots to lead them, other employee groups
generally sit back on similar requests for cuts. But once
the airline files for Chapter 11, the sway that pilots have
over their fate and those of other workers cedes to a
judge's control. And with it, the pilot's dominance is
eaten away.

Gone, too, is much of the glamour, a casualty of the
plummeting fares that have made air travel available to the
masses. "People used to wear stockings and heels; we loved
welcoming them to the cockpit, and hearing them say,
'Thanks, captain, you did a great job,' when they
disembarked,'' said John A. McFadden 3d, who flew for
United from 1967 until March of 2000, when he hit the
federally mandated retirement age of 60. "Now you have to
ask them to put shoes on, and security issues keep the
cockpit door closed.''

All airlines face that, of course, but as a group, United
pilots seem particularly galled. United was owned by its
employees until its bankruptcy in 2002, so the pilots not
only felt on a par with management, in a sense they were
management.

United and other airlines say that in a world where
low-cost carriers are grabbing market share, fuel prices
are skyrocketing and passengers are surfing the Internet
for the cheapest fares, they have no choice but to cut
costs. But pilots say they have already given too much.

"The only idea this company has is to take more money from
us,'' Mr. Swindells said. "Well, I don't see the C.E.O.
taking a 30 percent pay cut. When they get their house in
order, we'll look at further concessions.''

If Mr. Swindells, even in his defiance, holds out the
possibility of further sacrifices, it is probably because
he recognizes how dire United's condition remains. It is
facing a $1 billion increase in its fuel bill this year, it
recently cut back its domestic flights, it is considering
yet more layoffs and the termination of its pension plans,
and it is facing unremitting competition from low-cost
rivals.

Indeed, not all pilots are as disaffected as Mr. Swindells.
"Yes, pilots have less authority, and service is skeletal,
but cost accounting is making that happen throughout
corporate America,'' said Mr. McFadden, the retired pilot.

His son, John B. McFadden, 37, has been flying for United
since 1995, and he, too, seems more saddened than angry. He
is the captain of a 737 that flies primarily to the Rockies
and Canada, and he is clear-eyed about the mounting
drawbacks of his job.

When flying took a hit after Sept. 11, he was bumped from
captain on a 737 to first officer on a 767 at a "hefty pay
cut'' - to $120 an hour from $148 an hour. He regained his
pilot's status about six months ago, but he still makes
less money than before, is away from home for longer
stretches, and worries about his eventual retirement pay.

United should be able to find ways to cut costs without
turning to the employees, he said. "I still love flying,
but I know pilots who think it's gone from a dream job to a
daily grind.''

No wonder. The economy has forced the grounding of many
planes and the furloughing of nearly 9,300 pilots, while
technology has eliminated some of the entry-level jobs.
Pilots used to start out as flight engineers -making sure
the instruments are functioning properly - and worked their
way up to co-pilot and finally, captain. Now, computers
often do what flight engineers once did, which means that
increasingly, there are only two cockpit jobs to fill.

And the glamour is tarnished. "I can still remember, as a
kid, flying economy class and seeing a flight attendant
roll a cart down the aisle, carving slices from a roast for
the passengers,'' the younger Mr. McFadden recalled. "The
service, the uniforms, everything about air travel seemed
glamorous.''

These days, airplanes have become what many pilots
disparagingly call "the Greyhounds of the sky,'' and that
has unleashed a vicious cycle: with per-ticket revenue so
low, airlines have had to cram in more seats per plane and
replace roasts and Champagne with soda and peanuts. And,
pilots say, as airports become more congested, more flights
are delayed, making passengers cranky. "Airlines have not
escaped the WalMartization of everything in America,'' Mr.
Swindells complained.

Pilots are still paid relatively well, so often elicit
little sympathy from the general public. But Mr. Swindells
gets furious when he hears people speak of their supposedly
cushy life. Before United declared bankruptcy, Mr.
Swindells was making $200 an hour for the 78 hours he spent
in the air each month and his annual salary approached
$200,000. Today, after more than $1 billion in concessions
from the pilots' union, he makes $130 an hour. He gets 10
days off instead of the prior 12, and his pay for waiting
in airports or hotels during layovers has also been
reduced.

Indeed, he was speaking by phone with a reporter from
O'Hare International Airport during a two-hour break
between his landing a flight from Toronto and taking off
again for Spokane, Wash. - two hours for which he says he
is not paid.

"If you fly 85 hours a month, you're probably away from
home for 320 hours, and you're working 10-hour days for
five hours' pay,'' he said. Which means he would have to
clock in a lot more time than before to reach the $200,000
mark.

Mr. Swindells expects that soon after he completes this
latest tour, he'll be called in at the last minute to pilot
another multiday trip. United, like other airlines, has
always had the contractual right to schedule pilots on four
hours' notice but, he said, rarely did. Now, after
furloughing more than 2,000 pilots as part of a
cost-cutting measure, it does.

"I'll come back from five days away and assume I'll be
called for another trip,'' he said. "I won't welcome it. It
will help my pay, but I've got a 6-year-old and an
8-year-old, and after five days away, I'm desperate to be
home.''

The airlines, of course, say they need for pilots to be
more productive. But Mr. Swindells and others say they are
bearing the brunt of management incompetence.

"The bloated structure of United Airlines is the problem,
not employee pay,'' he insisted. He points to a recent
trip, in which he flew from Chicago to Toronto, Toronto to
Chicago, then Chicago to Spokane, then back to Chicago. The
trip took five days; one of them, he said, he spent in a
hotel in Spokane, doing nothing and being paid only his
expenses.

"The airlines say they want us to be more productive,'' he
said. "So why do they keep me sitting in a hotel for an
entire day?''

http://www.nytimes.com/2004/10/15/business/15pilots.html?ex=1098850056&ei=1&en=62a4c3d6a2f2bdb3


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