NYTimes.com Article: Budget Fares Change Face of Air Travel for Indians

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Budget Fares Change Face of Air Travel for Indians

September 10, 2004
 By SARITHA RAI





BANGALORE, India, Sept. 9 - Three-year-old Harsha could not
stop chattering about flying in an airplane. Her mother,
Kusum Baid, a 29-year-old Bangalore homemaker, was also
eager, and a little anxious. On Aug. 25, Ms. Baid boarded a
flight for the first time in her life and, with her two
children, flew from Bangalore to New Delhi to visit her
family.

Air travel has traditionally been pricey in India,
something for corporate executives and well-to-do
vacationers. But now the country's first no-frills airline,
Air Deccan, is beginning to make flights between major
cities affordable for many middle-class Indians like Ms.
Baid. "At 700 rupees ($15) a flight, I might think of
flying again in a few months," said Ms. Baid, whose husband
has a computer repair business.

The flight Ms. Bain and her children were on was Air
Deccan's first. Sharing the airplane with them were several
other first-time fliers - an indication of the pent-up
demand for affordable air travel among India's consumers,
including some of the 13.5 million people who travel by
train each day.

Until now, domestic air travel has been exorbitantly
priced, with tickets for some routes more expensive than
those for overseas destinations much farther away. But
airline industry analysts say the situation is changing. At
least half a dozen other airlines are planning to offer
low-cost flights within the country, and the Center for
Asia Pacific Aviation, a consulting group based in Sydney,
Australia, projects that India's domestic air travel market
will increase to 70 million passengers a year by 2010, more
than four times as many as the present level of 15 million
passengers.

"Low-cost airlines will unlock a massive aviation and
tourism growth potential," said Kapil Kaul, the group's
senior vice president for the Indian subcontinent, who
noted that India's air travel rate of 0.8 percent per
capita is one of the region's lowest.

Among those leading the rush to begin discount airlines is
the industrialist Vijay Mallya, who owns India's biggest
liquor company. Mr. Mallya's Kingfisher airline, named
after his popular beer brand, has just signed a deal to buy
four Airbus aircraft, with an option to add eight more
later. Mumbai-based Jehangir Wadia, heir to the Bombay
Dyeing textile empire, is in the early stages of planning a
low-cost airline called Go.

The Virgin Group, which is headed by Sir Richard Branson
and is the corporate parent for some 200 companies, is also
exploring investing in low-cost airlines in India and
China. Will Whitehorn, a spokesman for the group, said, "We
are looking at these markets to invest in, either using the
Virgin brand or as straightforward equity investments with
the creation of our own branded airlines being the more
likely route in the long term."

While all this might resemble a gold rush, it is far from
clear that there is gold to be found in the market. Nearly
a decade ago, when India's government first privatized the
domestic airline industry, several players jumped in. But
many private companies collapsed because of the lack of a
clear civil aviation policy, coupled with high operation
costs. Airport user charges in India are double those of
Dubai and Singapore, and aircraft fuel is 78 percent more
expensive than in Southeast Asia. In addition to the
government-owned Indian Airlines, the only companies left
from that time are the privately owned Jet Airways and Air
Sahara.

Mr. Kaul of the consulting group said, "Vested interests by
incumbent airlines, regressive regulation and excessive
bureaucracy have suppressed the growth of the industry."

India still does not permit a foreign airline to hold an
equity investment in a domestic airline, although overseas
investors and financial institutions are permitted to own
minority stakes. The previous government, led by the
pro-market Bharatiya Janata Party, was expected to change
aviation policy on the recommendations of a government
panel, but it was defeated in elections in May. The new
government, led by the National Congress Party with crucial
support from the Communist Party, has shown no inclination
to change policy. In its recent budget, however, the
government raised the cap on foreign investment in domestic
airlines to 49 percent from 40 percent.

"We are not a mature market like the United States, so we
have to tread with caution," said Praful Patel, minister
for civil aviation in the new government. Mr. Patel said
the government would announce a comprehensive aviation
policy by the end of the year, and would allocate money to
improve infrastructure like airports.

In this environment, Air Deccan and its founder and
managing director, G. R. Gopinath, 51, a retired army
captain, are charting a new course. Taking advantage of a
willingness to spend by middle-class Indians, and a
liberalized economic environment, Mr. Gopinath's low-cost
airline offers flights that connect major Indian cities, at
prices as low as a fifteenth of those of other airlines.

Like discount airlines elsewhere, Air Deccan is slashing
operating costs by putting more seats in the aircraft than
full-service airlines, reducing in-flight services and
premium services like frequent flier programs, using only
one type of aircraft to minimize maintenance costs, having
quick turnaround times to increase aircraft utilization,
and selling tickets over the Internet.

The world over, budget airlines operate at half the cost of
full-service airlines.

On a recent morning, in the throes of juggling three
telephone calls and sorting out last-minute details for his
inaugural low-cost flight, Mr. Gopinath declared that Air
Deccan would revolutionize the way Indians travel.

"Our flights are populated by ordinary folk including truck
drivers, schoolteachers and retired government workers,"
Mr. Gopinath said, adding with a touch of hyperbole that in
a year's time the carrier would give wings to "300,000 such
humble Indians."

That will be no easy task. Air Deccan has already had to
traverse India's labyrinthine bureaucratic channels to
accomplish such routine tasks as setting up ticketing and
check-in counters, and to get quality control and
maintenance clearances from civil aviation authorities.

The airline began a year ago with a few small aircraft
offering short-haul flights to smaller Indian towns. Today,
with seven Airbus aircraft and several smaller planes
offering 60 flights daily across the country, Air Deccan is
giving its competitors a jolt. With tickets that start at
500 rupees (plus an additional 200 rupees in airport taxes)
for flights connecting the major cities, Air Deccan's
average prices are half those of regular airlines.

Customers are watching gleefully in hope of an airfare war.
Air Deccan's 700 rupee fare requires 90-day advance
booking, but competitors' walk-in fares for a
Bangalore-Delhi flight can be 10,890 rupees ($237).

Already, there are signs that Air Deccan has had an impact
on other carriers' prices. The government-owned Indian
Airlines is offering customers who fly between major Indian
cities a connecting flight to a smaller destination for an
additional 1,000 rupees ($22). And a private carrier, Air
Sahara, has reduced its fares up to 69 percent on travel
between popular routes linking major cities like Mumbai,
New Delhi and Bangalore. In Mr. Gopinath's words, the price
war is "all daggers drawn."

Eventually, discount airlines catering to budget travelers
will coexist with traditional airlines serving the
corporate and high-end segment, industry analysts say.

In the meantime, low-cost airlines look set to change the
face of India's travel industry, for both business people
and tourists. "India is no longer a country of one billion
people," Mr. Gopinath said. "It is a country of one billion
hungry consumers.

http://www.nytimes.com/2004/09/10/business/worldbusiness/10air.html?ex=1096104431&ei=1&en=f2bec663cdd8ac6e


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