NYTimes.com Article: Contemplating the Crowded Skies of the Summer

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Contemplating the Crowded Skies of the Summer

June 1, 2004
 By JOE SHARKEY





HOUSTON

THE George Bush Intercontinental Airport, which some pilots
wryly call the George Bush Intergalactic Airport in
reference to the grandiloquence of its title, is not a bad
place to contemplate the summer of 2004, as domestic air
travel finally returns to pre-Sept. 11 levels.

I was waiting for a connecting flight on Saturday morning
when the surreal nature of air travel as it is currently
constituted locked in. Bush Intercontinental, like other
major airports, is visibly growing more crowded as summer
approaches. According to data from OAG, the publisher of
the schedules, airlines have scheduled 40,393 flights from
Bush Intercontinental in June. That is 8.9 percent more
flights than last June.

On Saturday, departure lounges were jammed. Giggling
children with small backpacks played games on the floor.
Business travelers snapped cellphones shut and hustled to
make a connection home for the weekend. Electric carts
packed with passengers like coal mine cars at quitting time
negotiated thronged corridors. The papers in the newsstands
carried reports of vague threats of terrorist attacks this
summer.

Meanwhile, a recorded announcement, unusual in its
bluntness, as far as I know, echoed at regular intervals.
Eerily, a cheerful female voice kept warning that "any
inappropriate remarks or jokes concerning the security
process may result in your arrest."

Who decides what is inappropriate? I sure hoped it wasn't
somebody like the surly sumo-wrestler-size security guard
who had snarled at me at the New Orleans airport a few
hours earlier for presenting my boarding pass upside-down.
Still, I will resist the impulse here to make jokes, but
I'll hazard a few remarks, hopefully appropriate, on
security and on the general outlook for air travel this
summer.

First, let us assume that the current state of airport
security, purely from the safety standpoint, is adequate.
(That is not an assumption necessarily shared by some
security experts, who have been saying for years that while
airport screeners studiously pat down octogenarians in
wheelchairs, vast areas of airport infrastructures remain
vulnerable).

But security, at least from the standpoint of crowd
management, is one area where business and leisure
travelers alike will get a feel for the ability of our air
transport system to respond acceptably to back-to-normal
traffic this summer.

Summer traffic always includes large numbers of people who
are not experienced fliers, but even frequent business
travelers often approach checkpoints uneasily, as they
scramble to remove laptops from cases, shoes from feet and
coins from pockets while keeping track of boarding passes
and photo ID's. Sporadic delays of an hour or more have
already been reported at some airports. To move things
along, the Transportation Security Administration has begun
deploying some screeners to assist passengers unfamiliar
with the process.

One chronic problem in checkpoint delays is that some
otherwise law-abiding knuckleheads do not realize that
there are certain things you cannot carry through a
checkpoint without causing delay - like (duh) a handgun. A
spokesman, Mark Hatfield, said the security agency still
routinely confiscated handguns from people who evidently
forget they had tucked them away in a carry-on bag. Among
the contraband most often flagged at checkpoints, "the top
three are scissors, knives and Mace," Mr. Hatfield said.

Unfortunately, there is still no reliable way for the
public to monitor airport security delays. "Passengers,
airlines and airports need accurate information concerning
all aspects of their travel experience. It is time for
detailed airport-specific data to be collected and
reported, similar to the process used by the airlines" to
report flight delays, Kenneth M. Mead, inspector general of
the Department of Transportation, recently told a Senate
committee. Such a system might be modeled on the Web site
the Federal Aviation Administration maintains for real-time
airport flight-delay information (www.faa.gov).

Anticipating the summer surge, airlines have been
increasing flights and capacity. Domestic airline seat
capacity is up 5.2 percent over last summer, according to
Executive Travel Sky Guide.

But the surge in traffic should be measured against another
dynamic - the economic troubles of domestic airlines,
especially the network carriers, whose losses are being
aggravated by fuel prices that have risen 55 percent from
this time last year. Many airline industry experts say they
believe that the outlines of an anticipated shake-up and
consolidation of the industry may become clear by the end
of summer.

Airlines are increasingly desperate to cut operating costs
in an environment where air fares remain low and cut-throat
competition allows no slack in pricing. United Airlines, a
unit of UAL, imposed a $10 fuel surcharge on round-trip
tickets last week, but retreated by the weekend after
competitors refused to follow.

In the first quarter of 2004, most domestic airlines
managed to reduce their operating costs. American Airlines,
a unit of AMR, cut its cost per available seat mile 16.7
percent, to 9.49 cents, compared with the 2003 first
quarter. US Airways reduced that cost 2.6 percent, to 11.68
cents. That was still the highest in the industry, and a
far cry from JetBlue, at 6.08 cents, down 2.9 percent. At
Southwest, long the low-fare powerhouse, costs actually
rose 4.3 percent, to 7.82 cents.

Concerned about rising costs, Southwest last week offered
buyout packages to many of its 34,000 employees, though the
airline did not specify how many job reductions it was
seeking.

"Let's not forget that Southwest is still making money and
still growing," said Alan Sbarra, a vice president of
Unisys R2a Transportation Management Consultants.

More seats in the air do not necessarily mean more profits,
even with strong demand. With low-cost carriers applying
fierce and unrelenting downward pressure on fares, even
lower fares could result as the summer plays out and the
battle becomes more intense. That is not good news for
major carriers, who need every dime of revenue.

"Once you put the flight on the schedule," Mr. Sbarra said,
"you have to fill it up with whatever price you can get."

On the Road appears each Tuesday. E-mail:
jsharkey@xxxxxxxxxxxx

http://www.nytimes.com/2004/06/01/business/01road.html?ex=1087097477&ei=1&en=2cb2182a6239e707


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