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Southwest Celebrates Its One Millionth Online Checkin Customer; Houston
Resident Showered With Balloons, Confetti, and a lot of Southwest LUV!

HOUSTON, May 25 /PRNewswire-FirstCall/ -- Larry Rollins, an industrial and
marine sales manager for Sherwin Williams in Houston, Texas, probably
never imagined himself as one day standing in the middle of William P.
Hobby Airport covered in confetti and surrounded by balloons and cheering
Southwest Airlines (NYSE: LUV) Employees and Customers -- but today, he is
doing just that.

Rollins was recently selected as Southwest's One Millionth Online Checkin
Customer, and the carrier couldn't let that milestone pass without a
little celebration to honor Rollins and his historic online boarding card.

Southwest did its research and discovered that, not only is Larry a Rapid
Rewards Member, he's also a Companion Pass holder (50 or more roundtrips
flown in 12 months), and he's used southwest.com's newest enhancement --
Online Checkin -- eight times since it became available on February 5,
2004!

"Online Checkin is a no-brainer for me," Rollins said. "Not only can I
check-in for my flight before I go to the airport, I can almost guarantee
myself an 'A' boarding card."

To thank Larry Rollins for his loyalty and "southwest.com savvy-ness,"
Southwest awarded him two free roundtrip tickets to any of the 59
destinations Southwest serves. He also received a framed duplicate of his
boarding pass to commemorate the occasion -- he used the real one to board
a flight to San Antonio.

"It's Customers like Larry that make southwest.com so successful," said
Kevin Krone, Southwest's vice president of interactive marketing.

"We spend a lot of time and effort creating tools to make southwest.com
the best website in the travel industry and it's very gratifying to be
celebrating the one millionth online check-in less than four months after
launching the capability."

Southwest Airlines Customers with an electronic ticket can log on to
southwest.com and print an online Boarding Pass for the first leg of
travel, as of 12:01 a.m. on the day of departure. Likewise, an online
Boarding Pass may be printed for the first leg of a return trip as of
12:01 a.m. on the day of travel. The online Boarding Pass allows a
Customer entry through the Airport Security Checkpoint and onboard his/her
scheduled flight without making an additional stop at the airport. (For
Customers who are checking bags, a stop at the Southwest Airlines Ticket
Counter or Skycap is still necessary.)

Southwest was the first airline to establish a home page on the Internet.
Today, southwest.com is the number one airline website for online revenue.
About 57 percent of Southwest's total passenger revenue -- more than $3
billion annually -- is booked via southwest.com. Approximately 85 percent
of Southwest's Customers book Ticketless Travel -- through the airline's
Reservations Centers, ticket counters, web site, or through a travel
agent.

Southwest Airlines is the nation's second largest domestic carrier in
terms of scheduled domestic departures. The airline currently serves 60
airports in 59 cities in 31 states. Based in Dallas, Southwest currently
operates nearly 2,800 flights a day with a fleet of 395 Boeing 737s with
an average age of nine years -- one of the youngest pure jet fleets in the
domestic airline industry.

www.southwest.com

SOURCE Southwest Airlines

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