In a message dated 2/9/2004 7:37:16 AM US Mountain Standard Time, B787300@xxxxxxx writes: > "One of the reasons Southwest is so successful and has such high customer > service ratings is that they promise a product that is very simple and deliver > on that promise very consistently. It's a better paradigm... and that's > where we need to move." > > But that's just what American Airlines CEO Gerard Arpey had to say at the > Goldman Sachs Transportation Conference in New York last week. > Here's a better paradigm, Gerard: Be profitable. And you can't get there by being something you're not, nor ever will be. Not everyone can or should be Southwest Airlines! RT Simpson Phoenix