Are we talking ACA (Atlantic Coast Airlines) or AC (Air Canada)? AC does contract out much of their ground support to partner airlines, especially at key hubs. Like ORD and IAD. Though agents maybe directly employed by AC. The only ACA folks you'd encounter are the pilots and on-board crew. Gate agents, for the most part are UAL staff. (Some exceptions apply!) On Jan 26, 2004, at 1:53 PM, Liam Tully wrote: > Baha. > > I may be wrong, but it was my understanding that "most" > of the "AC Folks" at ORD, are actually UA employee's! > My apoligies to all concerned, if I'am incorrect. > > Liam. > YVR. > Not a fan of contracting out your front line staff. > > ----- Original Message ----- > From: "Bahadir Acuner" <bahadiracuner@xxxxxxxxx> > To: <AIRLINE@xxxxxxxxxxxxxxxxx> > Sent: Monday, January 26, 2004 11:56 AM > Subject: Letter to ACA > > >> I just had enough of this piece of crap airline.!!! >> >> >> I am a United 1K, and have been traveling between my home airport SEA > and >> YUL for last 4 months for a project. During this time, I decided to > stick >> with United due to various reasons such as mileage, upgrades, >> departure >> times etc. but I have run out of patience! >> >> Last week, on my weekly ACA flight from YUL to ORD at 7:17 pm the > aircraft >> surprisingly showed up on time but left the gate at 7:55 pm just >> because > we >> didn't get refueled for an hour and half the aircraft was on the >> ground. >> At this point ALL the ACA flights I have been on to and from ORD/IAD > have >> been late more than 15 mins. except one. >> >> This morning at ORD I was supposed to take the 7am departure to YUL. > When I >> got off the overnight SEA-ORD flight the monitors listed the flight >> gate > as >> F1. I and many more people were there until 6:30 am. One of us decided > to >> check the monitors and voila the flight's gate was changed to F12 WITH > NO >> ANNOUNCEMENT! >> When I proceeded to F12 I was told , jokingly to proceed to F11 if I > want to >> make it to my flight. Once again, no announcement, no warning, nothing > in >> advance. >> >> I already missed my United mainline connections 4 times and had to >> spend > 2 >> times in ORD out of my own pocket because of the incompetence of ACA > crews >> to turn an airplane on time, or run the flight on time. >> >> At this point, after this morning incidence I am doing whatever is > within my >> possibility to avoid ACA. I have already changed my flights for next >> two >> weeks and will NOT book on ACA again. >> >> To be honest with you, I don't even care if you make it ok as > Independence >> Air. After all, why should I care about the airline that doesn't care > about >> its own customers... >>