SF Gate: Airline industry to work on privacy issues

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Thursday, January 22, 2004 (AP)
Airline industry to work on privacy issues
LESLIE MILLER, Associated Press Writer


   (01-22) 15:50 PST WASHINGTON (AP) --
   Major airlines agreed Thursday to work with the Homeland Security
Department on ways to protect traveler privacy, a difficult new problem as
the government seeks to use passenger information to keep terrorists off
planes.
   Nuala O'Connor Kelly, Homeland Security's privacy officer, met with top
airline executives and said they will meet with the department again to
discuss privacy protections for their passengers.
   "They seemed receptive to the idea that we need to work on and improve
privacy policies and to explain the information sharing necessary," Kelly
said.
   Airlines support the government's plan to test a computerized aviation
security system that compares passenger information with commercial
databases and government watch lists. But each company fears being singled
out by its customers if it's the only airline to offer the passenger data
the government needs to test the system.
   At issue is how the passenger data will be treated. Will passengers be
told information about them is being shared with the government? Will they
have a way to correct information they believe to be incorrect? Will the
rules be clear on the purposes for which the data can be shared?
   "It's more than a privacy policy on a Web site," Kelly said. "It's having
good internal protocols."
   Thursday's meeting followed the disclosure last week that Northwest
Airlines gave passenger data to the federal government for a similar
security project in the three months after the Sept. 11, 2001, terror
attacks. Angry passengers filed a lawsuit, claiming the airline violated
its own privacy policy as well as federal and state laws.
   Northwest Airlines chief executive Richard Anderson then urged the airli=
ne
executives to discuss privacy standards for the industry at a regularly
scheduled meeting of the Air Transport Association, an industry group.
   Northwest said in a statement issued late Wednesday that no further
aviation security research with passenger data should be conducted until
data protection standards addressing privacy concerns are developed.
   JetBlue Airways and Delta Air Lines also have been criticized for sharing
passenger information with the government without telling their customers.
   But there was little complaint over the holidays, when a British Airways
London-to-Washington flight believed to be targeted by terrorists was
routinely delayed as U.S. government officials pored over passenger lists
to make sure people linked to terrorism weren't aboard.
   The computerized security proposal would screen all passengers for
possible terrorist activity by checking their names, addresses, phone
numbers and birth dates against the databases.
   Suspected terrorists and violent criminals would be forbidden to fly;
passengers who raise questions would receive extra security screening;
most would simply go through routine screening.

On the Net:
   Homeland Security Department: www.dhs.gov
   Transportation Security Administration: www.tsa.gov

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Copyright 2004 AP

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