You cannot ask for any better customer service than that. Chris At 12:48 PM 1/9/2004, you wrote: >I wrote to David Neeleman directly about my problems with JetBlue as >suggested by Bob Mann (I cannot send you a direct mail Bob, your mail server >refuses my mails) few hours later I got an email from a customer service >manager asking me about the best time to call me. We spoke earlier today, >and I told him how frstrated I was , etc. In his words "He was surprised >that the JetBlue team members didn't listen to my alternate suggestions, or >they were not the ones offering me alternatives". > >To say the least, he was extremely friendly, candid and apologetic. I also >asked him about their plans of offering SEA-LGB service that they announced >a long time ago but never followed up. He said that the initial plan was >before his time, he is with the company for 8 months, and he suspects that >SEA-LGB plans are on hold indefinately as Alaska upgraded their CRJ700s to >B73G on that route. > >Lastly he offered a full refunf on my ticket. I told him that would not be >fair as I used both of their services and I was interested on the refund of >the money for the future travel award portion. He said that it was his >decision and he felt bad about my negative experience that he decided to >make it a full refund.. > >At least from customer service perspective they won my heart. > >BAHA >Fan of sensible customer service by JetBlue