Good for you Baha. Most folks who approach a problem with a rational viewpoint these days (even in the airline industry!) will usually walk away reasonably happy. It's just good customer service, and you WILL be back when SEA becomes a JB hub - right? With/without CH 9.... Liam. YVR. Fan of voting for JB in the recent poll. ----- Original Message ----- From: "Bahadir Acuner" <bahadiracuner@xxxxxxxxx> To: <AIRLINE@xxxxxxxxxxxxxxxxx> Sent: Friday, January 09, 2004 10:48 AM Subject: JetBlue > I wrote to David Neeleman directly about my problems with JetBlue as > suggested by Bob Mann (I cannot send you a direct mail Bob, your mail server > refuses my mails) few hours later I got an email from a customer service > manager asking me about the best time to call me. We spoke earlier today, > and I told him how frstrated I was , etc. In his words "He was surprised > that the JetBlue team members didn't listen to my alternate suggestions, or > they were not the ones offering me alternatives". > > To say the least, he was extremely friendly, candid and apologetic. I also > asked him about their plans of offering SEA-LGB service that they announced > a long time ago but never followed up. He said that the initial plan was > before his time, he is with the company for 8 months, and he suspects that > SEA-LGB plans are on hold indefinately as Alaska upgraded their CRJ700s to > B73G on that route. > > Lastly he offered a full refunf on my ticket. I told him that would not be > fair as I used both of their services and I was interested on the refund of > the money for the future travel award portion. He said that it was his > decision and he felt bad about my negative experience that he decided to > make it a full refund.. > > At least from customer service perspective they won my heart. > > BAHA > Fan of sensible customer service by JetBlue