Well if This isn't an Incentive to go that extra mile, I don't know what is

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Reuters, 11.25.03, 5:40 PM ET
MONTREAL (Reuters) - Pleased with workers who scored top marks on
customer service, Air Canada recently picked 100 at random to give
them a bonus -- a C$5 ($3.78) hamburger coupon that expires in five
weeks.

Employees winning the award were sent a personal letter containing
the coupon, redeemable until Dec. 31 at the Harvey's hamburger chain,
Second Cup coffee shops or other restaurant outlet owned by Cara
Operations Ltd., which provides food service for the insolvent
airline.

Air Canada said the awards came at no cost to the carrier, mainly
because the coupons will soon expire.

Earlier this month, Cara warned its own investors that Air Canada,
the dominant airline in Canada and world No. 11, may cancel its
catering contract.

Some Air Canada in-flight service employees were forced to forgo a
bonus earlier this year when the airline won court protection from
its creditors and squeezed some C$1.1 billion of concessions from its
unions.

The burger bonus comes as two groups bidding to control Montreal-
based Air Canada through equity infusions have offered its chief
executive and top restructuring manager multimillion-dollar stock or
cash bonuses to remain with the airline through its bankruptcy
protection proceedings.

($1=$1.31 Canadian)

Copyright 2003, Reuters News Service


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