NYTimes.com Article: Continental Selling Scrip for Purchases

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Continental Selling Scrip for Purchases

May 13, 2003
By JOE SHARKEY






Coach passengers on Continental Airlines who want to buy a
headset or an alcoholic drink can now purchase scrip and
use it as cash on flights.

So-called Continental Currency can be bought using a credit
card at 700 eService Center kiosks in 177 airports,
Continental said. The idea, an outgrowth of the e-ticket
revolution, is to spare passengers from having to fumble
around to pay for a drink or headset, said Julie King, a
Continental spokesman. Also, flight attendants have always
disliked the chore of collecting money and making change.
"It's very time-consuming," Ms. King said.

The Continental scrip comes in packages of one, two, three
or six coupons, each worth $5. The three-coupon and
six-coupon purchases are discounted at $13 and $25.

Several airlines that have tested selling in-flight meals
this year have found the added cash transactions to be a
bother, and some are studying the use of scrip.
Continental, though, has largely maintained its in-flight
meal service, and Ms. King said the scrip idea did not mean
Continental was considering doing away with free meals. "We
feel that providing meals at mealtimes, when people are
hungry, fits us well," she said.

Room Service
May Go Self-Service

Room service meets the Automat?


This summer, three Embassy Suites hotels will begin testing
"self-service room service as an alternative to standard
room service," said David Greydanus, senior vice president
for brand management.

The food will be dispensed from display cases in hotel
lobbies. "But it won't be day-old sandwiches," Mr.
Greydanus said. Rather, the chain, a Hilton Hotels
subsidiary, is planning to work with a high-end caterer to
provide "high-quality fresh food, attractively packaged,"
he said. Guests can take the meals to their rooms and warm
them in in-room microwave ovens.
  JOE SHARKEY


http://www.nytimes.com/2003/05/13/business/13MEMO.html?ex=1053832854&ei=1&en=7d92f004e53ac7b8



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