U.S. air service complaints decline

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U.S. air service complaints decline

WASHINGTON (Reuters) ? U.S. consumer complaints about air service dropped
by nearly half in the first three months of 2003 compared to the same
period last year, the Transportation Department reported Monday. The
government received 1,673 complaints about lost bags, canceled or late
flights and other service-related shortcomings from January through March.
That figure compared with 3,044 in 2002, a 45% drop, agency figures showed.
Officials said the drop may be due to the industry's financial troubles,
which have prompted airlines to slash the number of flights offered, easing
congestion at major airports, especially in the east and Midwest. The 17
U.S. carriers reporting performance statistics posted an 82% on-time record
in March, better than February's 76% rate. In March, they canceled 1.7% of
scheduled domestic flights, compared with 4% in February. Rough winter
weather in the Northeast prompted thousands of flight cancellations in
February.


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