200 BWIA passengers stranded

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200 BWIA passengers stranded
By ASHA WILLIAMS , Express 05.05.03

ALMOST 200 BWIA passengers in Barbados, London and Trinidad were left
stranded when technical problems on one of the aircraft caused at least two
flights to London to be cancelled over the weekend. However, assurances
were given by BWIA spokesman Clint Williams yesterday that affected
passengers, most of whom have been accommodated at the Crowne Plaza Hotel,
would be able to obtain flights from today. He also said the aircraft
experiencing problems is expected to be in service by this evening.
Williams said technical problems were discovered when the flight, BW 900,
arrived in Barbados on Saturday afternoon. The company's airbus specialist
detected the problem, after which a trouble-shooting team, which included
the company's vice-president maintenance and BWIA CEO, Conrad Aleong, was
set up to deal with the problem. The part required for the aircraft, A340,
had to be sourced and was reportedly flown in from Toronto, Williams
said.  "There has been considerable delay," he said, indicating that the
part was both specialised and expensive.  "We are confident, now that we
have the part, that the aircraft will be back up and running," Williams
said. He said: "We have sourced back-up aircraft," adding that at least two
flights, leased from another carrier, would be on stream tomorrow to pick
up the slack. Williams said re-routing was done where possible, but this
was difficult as the "other carriers were quite full". A few passengers
were able to be accommodated on flights connecting to London through New
York and London.

Yesterday afternoon at Piarco International Airport, two BWIA passengers ?
English nationals Mark Hersheson and Sarah Stebbing ? were unable to
withhold their anger. Stebbing shouted at the BWIA counter clerk and
demanded to see management, when told the flight was cancelled. She said
they were in Tobago and arrived at Piarco to get a connecting flight to
London. That flight, BW 3800, was expected to depart Piarco to arrive at
Heathrow at 9.30 am today. Hersheson expressed anger that he was not told
of the flight situation in Tobago, saying they would have preferred to
spend another night on that island. "I've been fed information that was
incorrect," an angry Hersheson said. "They made no efforts to give us any
information that the flight was not flying," he said, adding that he and
Stebbing were not told anything by BWIA staff at Piarco. However, he said
they were told they would be accommodated at Hilton Trinidad.



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