Delta's no-lines goal on track, airline says=0ABy Chris Woodyard, USA=20 TODAY=0A=0AFor frustrated travelers, even the airport terminal of the future= =20 didn't hold much allure during last week's snowstorm.The wait in line for=20 customers needing to change their tickets because of canceled flights=20 averaged about an hour at New York LaGuardia during the storm, says Ginny=20 Elliott, Delta's general manager at LaGuardia.That's a long way from the=20 airport without lines that Delta hopes to roll out in 81 airports around=20 the country later this year. New York LaGuardia is supposed to be the test= =20 airport for the innovative project that will make better use of technology= =20 to speed passengers through the lobby with as little as a two-minute wait=20 during the busiest of times.But Delta officials say they aren't=20 disappointed. They say new technology is on the way that will speed up the= =20 rebooking and check-in process even during the worst of blizzards.Later=20 this year, self check-in kiosks will be able to take care of customers who= =20 have been rebooked from canceled flights. Last week, those customers had to= =20 wait in line for the ticket counter.Telephone hotlines to a reservations=20 center where agents can switch customers to new flights will be attached to= =20 boarding-pass printers. The printers will allow customers to make changes=20 to their flight plans, then get their boarding pass on the spot. Last week,= =20 they could make changes over the phone, but had to get boarding passes at=20 the counter.Even with the lack of the latest technological twists,=20 customers who used the phones and kiosks during the storm had far shorter=20 waits than those who stood in line for ticket-counter agents, she=20 says.Another part of the program worked fine last week. Employees were in=20 the lobby, not just behind the counter, to point customers to the quickest= =20 lines =97 whether for a kiosk, phone or agent. *************************************************** The owner of Roger's Trinbago Site/TnTisland.com Roj (Roger James) escape email mailto:ejames@escape.ca Trinbago site: www.tntisland.com Carib Brass Ctn site www.tntisland.com/caribbeanbrassconnection/ Steel Expressions www.mts.net/~ejames/se/ Site of the Week: http://www.dbombo.net/muddyangels/ TnT Webdirectory: http://search.co.tt *********************************************************