America West tests selling food

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America West tests selling food

PHOENIX (AP) =97 Airline passengers have long used the boxed meals served on=
=20
flights as a kind of entertainment, a source of jokes and small talk with=20
fellow passengers. But are they willing to pay for it? America West=20
Airlines is prepared to find out. In a move that might prompt other=20
cash-strapped airlines to join suit, the nation's eighth-largest carrier=20
will test a "Buy on Board" program starting Monday that allows passengers=20
to buy meals costing from $3 to $10. The meals initially will be sold on=20
about dozen flights a day for three weeks. If the experiment proves=20
successful, America West may begin selling meals on all flights longer than=
=20
2.50 hours, said spokeswoman Janice Monahan. The menu will include a $3=20
snack box packed with cheese, crackers, nuts, beef jerky and cookies or ice=
=20
cream. More expensive meals, up to the $10 Chicken Kiev with side dishes=20
and dessert, will be offered. "The program is designed to offset the cost=20
of providing food, not to make a profit," Monahan said. "We're trying to=20
meet customer needs without raising ticket prices." America West reported=20
its eighth straight quarterly loss in the fall of this year. Some airlines=
=20
are considering a similar meal program. Northwest Airlines spokesman Kurt=20
Ebenhoch said the carrier is studying the idea of selling food aboard its=20
flights.

Julie King, a spokeswoman for Continental Airlines, said the company is=20
reviewing the idea. The company is "figuring out what customers value and=20
are willing to pay for," King said. Other airlines, including Southwest,=20
United, Delta and American, said Thursday they have no immediate plans to=20
begin selling food. Southwest Airlines said it does not anticipate changing=
=20
its offering of peanuts and drinks. "The majority of our passengers know=20
that if they're going to fly Southwest and they're hungry, they probably=20
should grab McDonald's before the flight," spokeswoman Angela Vargo said.=20
American Airlines spokeswoman Tara Batem said the carrier looked into the=20
idea of selling food but determined it would be less expensive to continue=
=20
its current food service, which cost the company $778 million in 2001.=20
Airline consultant Michael Boyd said America West should be given credit=20
for trying to do things differently, but in the end, he doesn't think=20
passengers will applaud the effort.

"It's a noble, worthwhile experiment," he said. "But I question whether it=
=20
might send the wrong message and cheapen the experience." Boyd said some=20
airlines might jump at the chance to give away more food to attract America=
=20
West customers. Others said the effort could improve airplane food. "When=20
you start selling something, it's got to be better," said industry analyst=
=20
Terry Trippler. This is not the first time America West has tinkered with=20
in-flight meals. After the Sept. 11 attacks, the airline discontinued meals=
=20
on all flights until December 2001, and currently serves meals only on=20
longer flights.


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