In a message dated 8/20/02 10:01:27 AM US Mountain Standard Time, lafrance@verizon.net writes: > Bethune also laid out a number of other steps as part of 100 Continental > changes. Among them: getting rid of 11 MD-80 aircraft from the schedule > by the end of next year, immediately assessing a $20 fee for all > domestic paper tickets from all points of sale, tacking on new and > additional fees for selected services on low-fare routes, eliminating > discounts on certain published and unpublished low-fare categories, > rigidly enforcing fare rules and creating a strict policy against > waivers as well as "a disciplined adherence" to collecting charges for > excess baggage and change fees. Dear Gordo, Good move on parking those Mad Dogs...the sooner you go all B737 narrowbodies the better! Now don't be such a Delta doofus by nickel and diming the public to death with excess baggage fees and a $20 fee for a paper ticket. Keep in mind the object is to piss off your competition, not your customers! RT Simpson Phoenix > >