FW: If I ran United...

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back to back is illegal - but buy one ticke on airline 1 and another on
airline 2, you pick up the cheap fare and can't be caught doing anything
"bad"....

-----Original Message-----
From: The Airline List [mailto:AIRLINE@LISTSERV.CUNY.EDU]On Behalf Of
Liam Tully
Sent: Monday, May 06, 2002 8:09 PM
To: AIRLINE@LISTSERV.CUNY.EDU
Subject: Re: If I ran United...


Mark.

     My understanding is that "back to back" tickets are somewhat "frowned"
upon
by most, if not all carrier's - is that not correct? I might suggest to you
that in the
event of an IROP situation, or having to make a change en-route, your client
with
a B2B tkt. could find him/herself in a most uncomfortable situation.

Liam.
YVR.


----- Original Message -----
From: "Mark Greenwood" <mgreenwood@telus.net>
To: <AIRLINE@LISTSERV.CUNY.EDU>
Sent: Monday, May 06, 2002 6:56 PM
Subject: Re: If I ran United...


> We don't get a stream of random customers walking through our doors
because we
> are not a store front agency.  Yes it is more profitable to look after the
> clients I already have.  80% of your business comes from 20% of your
> customers.  Very few of my clients travel on unrestricted tickets.  With
the
> business climate the way it is, they are planning in advance or using back
to
> back tickets.  Many of them are top tier frequent flyers and are often
> upgrading from the 14 day advance purchase fare.
>
> Nick Laflamme wrote:
>
> > At 07:37 PM 5/3/2002 -0700, Mark Greenwood  wrote:
> > >How would doing away with FC adversely affect yield?  Right now you
have
> > >someone who has paid the lowest fare possible occupying a high yield
seat.
> >
> > You're kidding, right? They people who fly the most often fly on
> > unrestricted tickets or on very short notice. They may have a 5%
corporate
> > discount worked out by their employer (I did when I was with Nortel),
but
> > that's 5% off a very high fare, not 5% off what the cheapest fare on the
> > plane is!
> >
> > United got my business last year on four IAD-MSP round trips (through
ORD,
> > no less!) instead of NW because they treat me well, because I did lots
of
> > Star Alliance miles in 2000. (UA and LH were by far the easiest way to
> > Hamburg when I was doing lots of IAD/HAM trips.) When I say "treat me
> > well," I mean extra leg room in Economy Plus and a less busy check-in
> > counter at most UA airports. If United decides the only perk I get for
my
> > consistent patronage of them is the occasional free flights, I'll spend
> > down my current Mileage Plus balance on free tickets and then go back to
> > choosing between Midwest Express (I miss Legend Airlines!) and Southwest
> > depending on when I'm in economy mode or more-room-please mode. And
instead
> > of counting on my patronage to fill seats on twenty or fifty flights a
> > year, UA will have to win over someone else to be their customer.
> >
> > Was I part of a niche worth being catered to when I worked for Nortel
and
> > travelled a lot as a consultant? United thought so. That's the whole
basis
> > of the FF programs: it's easier to retain (and milk) an established FF
than
> > it is to compete for other airlines' frequent fliers.
> >
> > Tell me, Mark (and you other travel agents), is it more profitable to
take
> > care of your established customers or to try to make a profit on a
stream
> > of random customers walking through your doors?
> >
> > Sigh,
> > Nick
>

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