This is a multi-part message in MIME format. --------------21BFE5E01DB2C1C6AEA3A698 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit > I guess it depends why they aren't happy Scott. If the supplier screwed up > then I will contact that supplier on behalf of the client and try to get them > compensated. If it was my mistake then I compensate them. > > Mark > > "Aviatsiya aviatsiya.ru" wrote: > > > Mark, I understand that you always have your clients interests first, but > > what type of after-sales "service" do you provide to ensure your customers > > are happy? What do you do if they aren't happy, to ensure they come back? > > > > Cheers > > > > Scotty ;-) > > > > <<I ALWAYS have my clients interest as my first priority --------------21BFE5E01DB2C1C6AEA3A698 Content-Type: message/rfc822 Content-Transfer-Encoding: 7bit Content-Disposition: inline X-Mozilla-Status2: 00000000 Message-ID: <3CA3FF1C.FD837273@telus.net> Date: Thu, 28 Mar 2002 21:43:56 -0800 From: Mark Greenwood <mgreenwood@telus.net> X-Mailer: Mozilla 4.79 [en] (Windows NT 5.0; U) X-Accept-Language: en MIME-Version: 1.0 To: "Aviatsiya aviatsiya.ru" <scotty@AVIATSIYA.RU> Subject: Re: Airline Travel Agent Commissions References: <20020328153116.YKNF9569.priv-edtnes16-hme0.telusplanet.net@LISTSERV.CUNY.EDU> Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit I guess it depends why they aren't happy Scott. If the supplier screwed up then I will contact that supplier on behalf of the client and try to get them compensated. If it was my mistake then I compensate them. Mark "Aviatsiya aviatsiya.ru" wrote: > Mark, I understand that you always have your clients interests first, but > what type of after-sales "service" do you provide to ensure your customers > are happy? What do you do if they aren't happy, to ensure they come back? > > Cheers > > Scotty ;-) > > <<I ALWAYS have my clients interest as my first priority --------------21BFE5E01DB2C1C6AEA3A698--