Mark, I don't think these guys understand the major principle about why people go to a travel agent......"personalised service". This is something that the airlines, travelocity or other sources, for the most part are unable to either comprehend or offer to their clients. Quoting Mark Greenwood <mgreenwood@telus.net>: > He wouldn't have had to wait any time at all to talk to me. > > David Mueller wrote: > > > It would have taken five minutes for you to take care of his > problem... > > but how long would Dennis have waited to talk to you? > > > > Compare apples to apples... > > > > -- > > David Mueller / SAN > > kawika42@mac.com > > http://www.quanterium.com > > > > On Monday, March 25, 2002, at 07:56 PM, Mark Greenwood wrote: > > > > > You spent an hour on the phone with travelocity and I could have > taken > > > care of > > > your problem in 5 minutes. > > > > > > Mark > > > > > > Dennis W Zeuch wrote: > > > > > >> In a message dated 3/26/02 3:04:07 AM !!!First Boot!!!, > > >> addison@schonland.com > > >> writes: > > >> > > >> << Travelocity et al) took care of you on Sept. 12th. >> > > >> > > >> Acutally Travelocity did a real great job rebooking me, but I did > call > > >> 3-4 > > >> times and had to wait for alomst one hour on the phone for them. > Once > > >> I got > > >> thru they were fabulous and called Delta etc for extra special > things > > >> for me. > > >> Overall very satisfied with them. (didnt try to deal directly > with an > > >> airline but dont think they did so hot >