Northwest Airlines to settle neglect claim -report

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WASHINGTON, Feb 20 (Reuters) - Northwest Airlines (NWAC) plans to spend
$550,000 to improve service for passengers with disabilities as part of an
agreement to settle allegations that it negelected disabled travelers on at
least 250 occasions, USA Today reported on Wednesday.

The newspaper said under a settlement agreement with the U.S. Department of
Transportation, Minneapolis-based Northwest would pay a $75,000 fine if it
improves services for disabled travelers -- avoiding a proposed $700,000
penalty.

The report said the airline originally was facing a $3 million fine, but a
transportation department administrative law judge proposed slashing the
penalty to $700,000, citing the industry's post-Sept. 11 financial woes.


USA Today said Northwest agreed to spend up to $250,000 for more staffing to
provide wheelchair help at its hub airports, $250,000 to buy and install
lavatory assist bars on its new Airbus A330 aircraft and $50,000 to
regularly solicit customer feedback about its services for disabled
passengers. The paper said the airline must spend the money by March 2004.

Last September, the Transportation Department alleged that Northwest failed
to provide adequate wheelchair and other assistance to disabled travelers on
at least 250 occasions.

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