Your last sentence is so very, very true. It's almost like they are not allowed the question directly. Walter DCA ----- Original Message ----- From: "Carolyn Stoughton" <carlyn@ont.com> To: <AIRLINE@LISTSERV.CUNY.EDU> > Passenger insurrection CAN be the result of a FA's poor handling of a > situation and seems to be found on any airline and long before 9/11. As you > point out, Bob, training could be improved upon. A passenger request > handled well by one FA and later this same request handled poorly by another > FA resulted in passenger arrest on United recently. Recruiting needs to be > looked into as well. As a starter, ask a candidate if they like working with > people. > > ----- Original Message ----- > From: <MB280SL@aol.com> > To: <AIRLINE@LISTSERV.CUNY.EDU> > Sent: Wednesday, December 26, 2001 9:36 AM > Subject: Re: Houston-LA flight diverted due to unruly passenger:Update > > > > In a message dated 12/25/01 9:48:00 PM US Mountain Standard Time, > > pnewbold@san.rr.com writes: > > > > > > > > > > Latest reports from El Paso reveal the case won't be prosecuted. After > > > conducting interviews, the FBI reportedly determined the flight > attendant > > > threw peanuts at a woman who responded by tossing a drink. > > > > > > > > > > This type of "customer service" demonstrated by CO flight attendants is > > exactly what I have experienced on my flights with CO since 9/11, and has > > been extremely disappointing. People seem to be VERY unhappy with their > > jobs. A smile? Forget about it. While I am sure that this attitude is > not > > limited to CO flight crews, I have not seen it by any means on the DL and > SWA > > flights I have taken since 9/11. Without doubt, the best customer service > I > > have experienced (domestically) has been on ME. > > > > As is par for the course with the airlines, management failures in terms > of > > training are becoming more and more evident in the performance of flight > > crews. I think the one who made a comparison of cabin police vs. cabin > > service hit it on the head. Flight attendants seem to be focusing more on > > their police power than the reason why PAX typically chose to fly their > > employer in the first place. Service, service, service is the name of the > > game. This means from the time I hit a ticket counter line to my > > disembarking a flight at my destination. If flying a particular carrier > > remains a problem to me, I will take my $$$ to a carrier that wants my > > business. > > > > Overall, though, I am cutting back on my travel, especially on short > hauls. > > Flying is not fun anymore and I am (rapidly) getting tired of the hassles > of > > checking in early, long security lines, the idiots who are still keeping > the > > security watch, etc. As an example, rather than working in my Phoenix > office > > today and flying to LAS late today (where I have to spend the next 2+ > days), > > I will happily drive 250 miles from Prescott in comfort in my New Beetle > TDI > > and get 45 mpg and be on MY schedule. I don't the Rapid Rewards miles > that > > bad and the "inspection" at Hoover Dam is not an inconvenience. besides, > > since they now keep all trucks from going over the dam, the trip is > actually > > quicker than it ever has been. Besides, the last time I flew out of LAS, > I > > was horrified to find Argenbright Security doing the screening at the C > > terminal which serves SWA. Does anyone know if they have been replaced in > > LAS? That only contributes to my lack of confidence in flying these days. > > > > Happy Holidays to all and may 2002 be brighter for mankind than 2001. > > > > Bob Taylor > > Prescott, AZ > >