ME? I take this to be YX?...LOL...:)....Just giving you a hard time...:) Great report and insight. Walter DCA ----- Original Message ----- From: <MB280SL@aol.com> To: <AIRLINE@LISTSERV.CUNY.EDU> > In a message dated 12/25/01 9:48:00 PM US Mountain Standard Time, > pnewbold@san.rr.com writes: > > > > > > Latest reports from El Paso reveal the case won't be prosecuted. After > > conducting interviews, the FBI reportedly determined the flight attendant > > threw peanuts at a woman who responded by tossing a drink. > > > > > > This type of "customer service" demonstrated by CO flight attendants is > exactly what I have experienced on my flights with CO since 9/11, and has > been extremely disappointing. People seem to be VERY unhappy with their > jobs. A smile? Forget about it. While I am sure that this attitude is not > limited to CO flight crews, I have not seen it by any means on the DL and SWA > flights I have taken since 9/11. Without doubt, the best customer service I > have experienced (domestically) has been on ME. > > As is par for the course with the airlines, management failures in terms of > training are becoming more and more evident in the performance of flight > crews. I think the one who made a comparison of cabin police vs. cabin > service hit it on the head. Flight attendants seem to be focusing more on > their police power than the reason why PAX typically chose to fly their > employer in the first place. Service, service, service is the name of the > game. This means from the time I hit a ticket counter line to my > disembarking a flight at my destination. If flying a particular carrier > remains a problem to me, I will take my $$$ to a carrier that wants my > business. > > Overall, though, I am cutting back on my travel, especially on short hauls. > Flying is not fun anymore and I am (rapidly) getting tired of the hassles of > checking in early, long security lines, the idiots who are still keeping the > security watch, etc. As an example, rather than working in my Phoenix office > today and flying to LAS late today (where I have to spend the next 2+ days), > I will happily drive 250 miles from Prescott in comfort in my New Beetle TDI > and get 45 mpg and be on MY schedule. I don't the Rapid Rewards miles that > bad and the "inspection" at Hoover Dam is not an inconvenience. besides, > since they now keep all trucks from going over the dam, the trip is actually > quicker than it ever has been. Besides, the last time I flew out of LAS, I > was horrified to find Argenbright Security doing the screening at the C > terminal which serves SWA. Does anyone know if they have been replaced in > LAS? That only contributes to my lack of confidence in flying these days. > > Happy Holidays to all and may 2002 be brighter for mankind than 2001. > > Bob Taylor > Prescott, AZ