American Airlines recalls agents, cites rising volume

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FORT WORTH, Dec 19 (Reuters) - American Airlines, the world's largest
airline, on Wednesday began recalling nearly 800 reservations
representatives as call volumes to its 10 domestic reservations centers
increase.

The unit of AMR Corp. (AMR) said calls are taking longer to complete because
of increased security processes and a change in the mix of leisure and
business travelers since the Sept. 11 attacks.

Another carrier, No. 4 Northwest Airlines (NWAC), also plans to recall 312
part-time telephone operators that were laid off after the Sept. 11 attacks
which threw the industry into a crisis. It, too, cited longer calls due to
schedule changes, fare structures and security questions.

American said more customers have been calling its reservations centers in
recent months than originally anticipated, sparked by low fares.

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