On Sat, 2006-03-04 at 10:02 -0400, David Potter wrote: > Hi Seth, > > I think the failure begins when the end user is not given enough output > information to continue the process to success. He's not talking about user output in the mail you quoted below. He's talking about scriptable-output. More important machine-parsable output. > If the software interface/output and documentation require a third > degree black belt system administrator to use the product effectively - > and the product is in the hands of individuals with all levels of > (non)experience then failure/frustration is built in. I don't understand where this is coming from. > When "Read the FAQ" and "Try uninstalling the offending package(s)... > and re-installing them later" become routine answers ...the tool is > very blunt. Those answers are 15-20 years out of date...! While FAQs may > list the "Questions". in most cases they do not actually provide the > "Answer" that is needed. Again, what problem is it that you're complaining about here? We'll gladly accept additions to the docs and/or the faq. The faq is in a wiki and Greg can give you access to it if you have some good changes to make. > I just realized how good the documentation for Exim actually is... how > do you suppose they managed that? Again, I'm getting a very angry tone from you in this email and I don't understand why. -sv
