#131: https://fedoraproject.org/en/get-help should have ask.fedoraproject.org as an option --------------------------+----------------------- Reporter: notting | Owner: webmaster Type: enhancement | Status: reopened Priority: major | Milestone: Component: General | Version: Resolution: | Keywords: Blocked By: | Blocking: --------------------------+----------------------- Comment (by mattdm): Replying to [comment:4 kevin]: > Well, I'm not sure that all less experenced users will pick it... I suspect many will click on that and get the wiki page about irc and decide it's too much hassle and go back and choose something else. ;) Specifically, I'm concerned that: * less experienced users will be ''particularly'' inclined to choose "chat" * They'll hit the IRC page and: * decide it's too much hassle and ''never come back'' * gamely try to get into irc, and spend time on that instead of their problem * maybe succeed, and hopefully get good help (yay) * get really frustrated and not only never come back, complain to their friends. * succeed after much effort but not get help for whatever reason Even in the best case there, the barrier to help was higher than expected when looking at a friendly-seeming chat logo — exactly what we don't want for those less experienced users. (RFE: web-based entry to #fedora channel, with a web-based nick registration process.) > But I really have no data to support anything there, happy to see some. ;) I too have no data. :) What if we put "Chat support via IRC", to at least give people a warning before clicking? -- Ticket URL: <https://fedorahosted.org/fedora-websites/ticket/131#comment:5> fedora-websites <https://fedoraproject.org/wiki/Websites> Fedora Website Team's Trac instance -- websites mailing list websites@xxxxxxxxxxxxxxxxxxxxxxx https://admin.fedoraproject.org/mailman/listinfo/websites
