Email Balkanization (was Re: Fora vs. mailing lists)

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Thomas Cameron wrote:
><Insert obligatory "old man shouting at cloud" meme here>

Well said. I'm in full agreement.

I see a possibly related condition that also irritates me. The
Balkanization of "email" (quotes deliberate). You want to send an
email message to some company but you don't know their address. You
check their web site and find a page, "send us email". But it doesn't
give you an address, just a web form. You have no easy way to keep a
copy of your message. If they reply, you have to go back to their web
site to read it. In many cases, that means you have to log in before
you can read a reply, or even to send the message initially. This is
NOT email, folks.

To me the analogy is, in the olden days, a company sending you postal
mail in care of the local post office, the PO sending you a post card
that something has arrived, and you having to go to the PO and show
your identification to retrieve the item. No one would have tolerated
that situation; why do we tolerate it on the Internet?

I get that the design of Internet email was not well done
initially. Designers had no thought of future integrity or security
problems. Solutions to those problems have been developed but require
users to be at least semi-intelligent. Since people read email using a
web interface that hides much of the information useful for identifying
spam, it seems to me that those web systems should make the use of
proper encryption techniques to identify senders and recipients easy
when that is appropriate.
-- 
         Dave Close, Compata, Irvine CA       +1 714 434 7359
       dave@xxxxxxxxxxx              dhclose@xxxxxxxxxxxxxxxxxx
        "Thoughts, like fleas, jump from man to man,
         but they don't bite everybody." -- Stanislaw Jerzy Lec

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