Tim: >> Why do you want a new certificate? Is there a pop-up warning from >> the browser? Is there text telling you in a webpage from the >> website? Samuel Sieb: > The text is from firefox. I don't actually understand what the > message means. But it won't even let me see the cert from the site. I can't get it on anything I try, the site works fine here. I'd be guessing man-in-the-middle attacks, if it is a hack attempt. But if it's just a service configuration issue, they might be using caching that serves different parts of the world from different equipment. Though that doesn't explain why one browser fails for you and another succeeds. > This is the message: > > Secure Connection Failed > > An error occurred during a connection to esupport.gigabyte.com. You > are attempting to import a cert with the same issuer/serial as an > existing cert, but that is not the same cert. > > Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL > > The page you are trying to view cannot be shown because the > authenticity of the received data could not be verified. > Please contact the website owners to inform them of this > problem. > To me, the error message translates as: You're trying to use a different (newer?) certificate that is pretending to be the prior one (because the serial number is the same). But the browser knows there's a conflict and rejects it. Every different certificate should have a different serial number, it's just the same as with hardware and serial numbers. The "import" bit puzzles me. If you're just trying to connect, and *you're* not trying to import a certificate (adding another to your collection), why it says that. I'd try: Flushing cache, and try again. Perhaps a mangled certificate is stuck somewhere, and that's why the browser considers them different. Try accessing the page via another route. If I go to <https://www.gigabyte.com/> and click the service/support link in the top of the page, I end up at <https://www.gigabyte.com/Support>, which is different from <https://esupport.gigabyte.com/> Is the original poster able to get to where they need to be on the website through a different set of steps? -- uname -rsvp Linux 3.10.0-1160.71.1.el7.x86_64 #1 SMP Tue Jun 28 15:37:28 UTC 2022 x86_64 Boilerplate: All unexpected mail to my mailbox is automatically deleted. I will only get to see the messages that are posted to the mailing list. _______________________________________________ users mailing list -- users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe send an email to users-leave@xxxxxxxxxxxxxxxxxxxxxxx Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@xxxxxxxxxxxxxxxxxxxxxxx Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
