On 23/10/2021 18:04, Patrick O'Callaghan wrote:
On Sat, 2021-10-23 at 14:19 +1030, Tim via users wrote:
Nor even is computer literacy a prerequisite for being a tech support
person, either: I had to get my ISP to change their faulty router,
that was an exercise in stupidity. You can't phone them, you had to
do
it over the internet, in a little chat window through a website. So,
beforehand, I swapped the failed one for a still working one, then
spent an hour trying to tell them, no I can't put the failed one back
in and continue chatting to you to test the failed one. I even
pointed
out that if I put the faulty one in-circuit I would not be able to
talk
to them any more, but they just couldn't see it. I did try offering
to
speak to them over the phone, but they couldn't or wouldn't do that.
I've had similar experiences, and ended up switching to a different ISP
a couple of years ago. My current ISP provides Internet, nothing else
(no TV packages, no mobile packages etc.) and do that extremely well.
They also have 5-star technical support and if you need to call them
you get someone who knows what they're doing and doesn't talk down to
you as soon as they realise you have technical knowledge yourself.
Vote with your wallet.
I don;t know how they respond to the local Taiwanese, but I can say that when I have
a network problem the English speaking support I get from Chunghwa Telecom is
super. After days of poor performance, I told them there was an issue with one of their IPv6 edge
routers causing unusually high latency they understood what I was telling them. They asked for my
analysis and fixed the problem within 24hrs.
--
On Facebook it is called Vaguebooking.
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