On 04/07/2015 12:50 PM, jdow wrote:
On 2015-04-07 09:50, Pete Travis wrote:
On Apr 7, 2015 2:37 AM, "Joe Zeff" <joe@xxxxxxx <mailto:joe@xxxxxxx>>
wrote:
>
> On 04/07/2015 12:56 AM, Tim wrote:
>>
>> There's a difference between saying it's "a" support forum, versus
>> saying it's "the" support forum. The first means it's a place you
can
>> go, the second means you should go there instead of everywhere else.
>
>
> All forms of Fedora support are community based, even this one when
you come
down to it. My impression has always been that ask.fedora is run by
Fedora, but
ICBW.
>
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ask.fedoraproject.org <http://ask.fedoraproject.org> lives on Fedora
infrastructure, is maintained by the Fedora infra team, has a
fedoraproject.org
<http://fedoraproject.org> domain name, and carries the Fedora
branding (to some
extent, anyway, and iirc there is better branding in some state of
progress).
It uses the EPEL askbot package, also largely maintained by
fedora-infra folks.
You can log into the site with your FAS account. It is even cited in
the footer
of every message on this list.
A third party is definitely not running this site, and a boilerplate
disclaimer
that user supplied content on the site is not the product of Fedora or
Red Hat
as legal entities should not be confusing.
As for the rest, well, everyone has preferences. Lists are
conversational, and
that doesn't play well in a Q&A site structured for directly
addressing a given
issue. I'm glad that people that prefer lists and people that prefer
fora both
have a place to go.
Also, I didn't want to ruin the joke, but shouldn't it be /var/credits
? :P
--Pete
Forums don't work after a remarkably short time unless there is a strong
moderator presence and participation. For over a decade I moderated one
of the most active Amiga developer related forums on any online service.
I have grown to prefer mailing lists. They don't search any worse than
forums, arguably better. And mailing lists tend to feature fewer
discussion chains that directly contradict each other's advice absent
strong participation by well clued moderators. I also have found that
mailing lists are handier for "browsing" or scanning. Look over all the
message subject lines, at least. You find things worth opening that way,
things you'd never find on forums or would tend to ignore because they
take too long to load pages and generally do not allow proper comment
chains. For people who want to maintain themselves up to date with the
community thoughts the process of reading messages sucks dead ponies
through garden hoses. You have to back out of the current batch of posts
at least one level, often two or even three. That takes page loading
time. Then you have to drill down to the next topic that looks like it
might be interesting. That takes page loading time. With a mailing list
that's all gone. It comes up in T'bird just fine, sorts by subject, and
pages load in milliseconds vs seconds. But, given the direction Fedora
and Red Hat have been going with their OSs, somehow something as
dysfunctional as web forums sounds appropriate.
Of course, if you guys get clever and develop something akin to the
off-line readers CIS, GEnie, and BiX supported, I might change my mind a
little, especially if it looked somewhat like an MUA such as T'bird.
That mitigates page loading delays if T'bird is setup right. A strong
moderator presence is still needed, though. Message hiding should exist
that runs in two levels, one is removed as off topic. Users can restore
that for themselves. The other level is removed for profanity or other
similar offenses. Those messages would be gone forever.
I might also mention that Joanne did a bang-up job as the moderator.
I was also a member of that Amiga forum (Joanne, I had CIS PPN
"75006,1355") and I was always impressed by Joanne's professionalism
and (rather dry) sense of humor.
----------------------------------------------------------------------
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- -
- Better to understand a little than to misunderstand a lot. -
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