Re: Documentation, was:Fedora Present and Future

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Hi Chris,

On Sat, Mar 22, 2014 at 11:21:56AM -0600, Chris Murphy wrote:
> 
> Verbosity is a common problem in technical writing. It's easy for
> experienced, knowledgeable technical users to just do brain
> dumps. It's hard for them to adopt prose. It's probably harder still
> for doc team leaders of a volunteer system to be good editors which
> means often brutal conformance to the prose standard. It can mean
> simply not using a LOT of material, which then limits the type and
> number of documentation contributors. It's not an easy problem to
> solve.
> 
> As published author who was insanely verbose (see these emails, and
> imagine them being 10x longer), I learned that establishing prose and
> scope is critical. And you can't take anything personally, or expect
> to get any feedback or justification on your writing style. That's
> just too much coddling. So you'd only get into documentation as a
> totally selfless thankless act because that's the core job
> description.
> 
> Getting people who are good editors, and writers who are totally
> content with maybe 90% of their content being completely rewritten or
> tossed, is a tough combination to find in a volunteer project I think.
> 
> A major barrier to getting me to contribute to docs is that I'm
> totally unfamiliar with the publishing tools used and have zero
> interest in learning them. So I don't know how that gets worked
> around, or if it's just one of those filters like an LSAT or MCAT. It
> is possible to effectively contribute by filing bugs against
> documentation, and I do that. So I suggest filing bugs if you come
> across something that's really wordy and just not conveying what needs
> to be conveyed.

Is anyone from the Fedora docs team attending the newly started "Write
The Docs" conference[1]?  I think this is not as tough a problem as many
make out to be.  A few examples would be Archlinux and Gentoo; despite
being completely volunteer driven distros (no backing by a company like
Red Hat) they do pretty well.  I personally sometimes contribute to
documentation efforts for an Emacs major mode, Org mode[2].  It is
definitely not easy, but it is quite possible to have reasonably
comprehensive documentation.

I think the problem with Fedora is more focus on user manual/guide like
documentation rather than references.  We should focus on having a
comprehensive reference-style docs first before jumping towards
guides/manuals.  In fact, in my experience if reliable reference-style
docs exist (say written by experts: devs interested in docs,
knowledgeable volunteers, ..), users are perfectly placed to create the
manual/guide style docs.

Just a few thoughts.


Footnotes:

[1] <http://conf.writethedocs.org/eu/2014/> I'll be there, if anyone is
    interested.
[2] <http://orgmode.org/>

-- 
Suvayu

Open source is the future. It sets us free.
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