On Wed, 2013-11-13 at 11:03 +1100, Cameron Simpson wrote: > Maybe, maybe not. If one of their DNS servers was flakey, your > complaint would not be alone. If they replaced/repaired their server, > everyone will see the fix. > > And the front line phone staff may be unaware of the issue. It depends on the ISP. I can mention two major ones in this country, Optus and Telstra, who don't just service customers, but are backbones for most other smaller ISPs, who will flatly refuse to admit that there's ever anything wrong with their equipment, will endlessly tell you reset your equipment, despite all evidence to the contrary that their system is up the creek - e.g. their support newsgroup is full of customers complaining that the DNS server isn't working. So I am as dismissive of anything they say, as they are of their customer complaints (they're as arrogant as that against their phone customers, as well). I could mention an older ISP that doesn't exist anymore, Picknowl, that would get back to your support query and say they've checked their equipment, noticed something wrong and reset it, or didn't find a problem but reset it just in case. And, back in the dialup days, if you had trouble connecting, they'd ask you to dial a specific number, and they'd watch their terminal to check what your system was trying to do as it logged in. I had more faith in them. Unfortunately, they got bought out and ruined. Another ISP (Adam) seems to publish their internal fault reports on their status pages. You can see fault history, scheduled maintenance, reported faults, and expected repair times. It's usually kept up to date quite promptly. But if you're going to make a fault report to an ISP, with any hope of getting a proper response, you need to make a proper report that they can follow up on. Mention your own IP, addresses you've tried to access but failed, your time and timezone - so they can check their logs, not just their equipment at the current moment. -- [tim@localhost ~]$ uname -r 2.6.27.25-78.2.56.fc9.i686 Don't send private replies to my address, the mailbox is ignored. I read messages from the public lists. -- users mailing list users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Fedora Code of Conduct: http://fedoraproject.org/code-of-conduct Guidelines: http://fedoraproject.org/wiki/Mailing_list_guidelines Have a question? Ask away: http://ask.fedoraproject.org
