On 10/23/2013 06:10 PM, David wrote:
Not saying that you did ... but I have always had a problem with advice that starts out with "try this" and ends with "it might work". :-)
When it comes to fixing upgrades that don't work, the first piece of advice should be to make sure that you have a recent backup, and if you don't, do what you can to preserve as much of your data as possible. (If you can't, that too is a learning experience, but one we'd rather you don't go through.) And, the whole idea of "it might work" suggestions is that if they do work, it's faster than a reinstall and if it doesn't, all you've lost is time. And of course, if this is a production machine and time is the one thing you don't have, a clean install may well be your only choice.
One of the problems with this type of support is that those of us offering help only have a limited knowledge of your situation and in many cases, it's hard to narrow things down enough to be sure that what you tell somebody to do is the right thing. Thus, you sometimes have to tell them how to recover, provided that you've guessed right about what happened, and hope that your guess wasn't too far off. That's why I'll sometimes ask questions about odd possibilities: I'm trying to narrow down the choices. (As an example, I'll often ask questions about hardware because it can save lots of time if that turns out to be the issue, and doesn't really waste any if it isn't.)
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