Joe Zeff wrote: >> I'm not sure what tests I can run to diagnose the problem. >> Any suggestions very gratefully received. >> They may save a marriage ... Thanks for your response. > What browser/version is she using? She was using Internet Explorer, but she also has Firefox > Have you had her open up a terminal > (Sorry, it's been too long since I last used Windows for anything except > games at a private club, and I may have the terminology wrong.) and try > to ping someplace? My suggestion is mit.edu, as I know you'll get a > response, as I just tested. If that fails does she get a response of > Unknown Host? If so, her DNS might be misconfigured, but before > checking that, try this: > > ping 23.48.166.151 I did do this, with www.google.ie (she is in Ireland) and its IP address. > As that's the same machine as you'd get from the other command. If that > works, it's probably her DNS. If not: > > tracert 23.48.166.151 Thanks. I'll try that. > This gives you the Windows version of traceroute, and should show you > how far her ping gets before failing. Also, you can try it with just > about any state university after testing from your own box to make sure > it responds; I just suggested MIT because I know that it works, just fine. > > If you're wondering how I know all this because I don't use Windows any > more, I did telephone tech support for a major ISP for 7.5 years and > troubleshooting connection/connectivity issues was a large part of my > daily work. I guess I could ring my ISP (Eircom) and try not to mention Linux ... -- Timothy Murphy e-mail: gayleard /at/ eircom.net tel: +353-86-2336090, +353-1-2842366 School of Mathematics, Trinity College, Dublin 2, Ireland -- users mailing list users@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Mailing_list_guidelines Have a question? Ask away: http://ask.fedoraproject.org
