On 05/14/13 09:41, William Mattison wrote:
> Good morning,
>
>> From: William Mattison <wcmattison@xxxxxxxxx>
>> To: users@xxxxxxxxxxxxxxxxxxxxxxx
>> Cc:
>> Sent: Monday, March 25, 2013 11:33 AM
>> Subject: no printout, but no other hint of error. F18.
>>
>> Hi,
>>
>> When I try to print anything out, I get no printout. Even a test page does not
>> come out. But no indication of trouble shows up on the monitor, and no
>> indication of trouble on the printer's display. I did download and install
>> the driver. cups gives no hint of trouble that I recognize. If I restart the
>> system and boot up with Windows 7 home, I do get printouts.
>>
>> The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and
>> the printer is connected to the system via usb bus. This is a stand-alone home
>> desktop.
>>
>> I'm neither trained nor experienced in sys. admin. I've exhausted the
>> help I can get from the printer's manual (media and web site). Any help you
>> can give will be appreciated.
>>
>> Bill.
>
> Some time ago, I put this aside because Xerox said it would work the problem. Xerox has since refused to work it. Xerox does support this device on Redhat Enterprise systems, but will not support it on Fedora systems. A Xerox user-support back-line engineer was able to reproduce the problem on a Fedora-18 system (hardware unknown). Xerox engineers were not able to reproduce the problem on a 32 bit Enterprise system. I now need to revive this issue here.
>
> I don't know how printing works ("under the hood"); and I do not know the jargon involved. So let's please take this one easy step at a time. My first question: Once the Xerox driver (an RPM) for the device is downloaded, and RPM and cups have done what they do, what files (names) should be where (paths) with what ownership and what permissions? This information will let me check that the download and install worked correctly. I did the download and install as the root user.
>
> thanks,
> Bill.
>
Do you see any errors in /var/log/messages pertaining to cups? Does "lpstat -t" show the printer and is it enabled?
Kevin
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